Luke Malek-Zadeh
San Francisco,CA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at the full-sales cycle including negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Account Manager - Construction Management & Engineering
Actalent
12.2023 - Current
- 1 of 11 recruiters promoted into an account manager within the first full year.
- Prospect, cold call, and establish a territory plan.
- Develop the business and break into new accounts of all sizes including smaller, mid-size and larger firms in the territory.
- Conduct 120 cold calls per week.
- Run 15 meetings per week with key decision makers; gain results by asking appropriate questions that qualify business and take advantage of opportunities to provide value and meet client needs.
- Develop a knowledge of industry trends within construction management and industry expertise of project backgrounds.
- Specialized in placing a number of skillsets including: project managers, project engineers, superintendents, estimators, schedulers, and other specialized positions.
- Grew the territory from 0 to $10k in spread, a territory all time high. (Company quota is $8k).
- Manage and develop 1 junior recruiter.
- Negotiate a variety of contracts ranging from $150k to $500k.
Engineering Recruiter
Actalent
10.2022 - 12.2023
- Screening potential consultants through interviews and reference checks, while learning about their goals, skills, and interests to ensure alignment.
- Performing critical relationship-building activities, including coaching your consultants for interviews, checking in on their first day of work, and keeping in touch throughout their employment to ensure their satisfaction and engagement.
- Maintaining a network of consultants that align with top industry-specific skill sets.
- Build and maintain relationships with industry contacts to gain knowledge and generate referrals and sales leads.
- Partner with Account Manager to identify top accounts, target skill sets, and key market segments.
- Achieved an all time high of $12k in spread (company quota was $8k).
- Gold Coast Market recruiter of the month (April and November 2023).
Teleservice Specialist
Kaiser Permanente
02.2021 - 07.2022
- Handled inbound telephone volume for 4 different departments including: Physical Therapy, Neurology, Sleep Apnea and Orthopedics/Podiatry
- Increased the productivity and efficiency of my department by receiving an average of 80 inbound phone calls per day
- Scheduled and canceled an average of 30 appointments per day
- Relaid detailed patient messages to doctors and registered nurses to increase workflow in my department
Education
Bachelor of Arts - Sociology
UC Santa Barbara
Santa Barbara, CA12.2020
Associate's Degree - Sociology, Psychology, and Social
Santa Barbara City College
Santa Barbara, CA12.2018
Skills
- Business Development
- Client relations
- Prospect
- B2B sales
- Salesforce
- Negotiating
- Prospecting
- Account management
Languages
English
Native or Bilingual
Aramaic
Native or Bilingual
Arabic
Elementary
Timeline
Account Manager - Construction Management & Engineering
Actalent
12.2023 - Current
Engineering Recruiter
Actalent
10.2022 - 12.2023
Teleservice Specialist
Kaiser Permanente
02.2021 - 07.2022
Bachelor of Arts - Sociology
UC Santa Barbara
Associate's Degree - Sociology, Psychology, and Social
Santa Barbara City College
Similar Profiles
Erica GoodenErica Gooden
Registered Nurse Case Manager at ActalentRegistered Nurse Case Manager at Actalent
Ethan H. BarnwellEthan H. Barnwell
Engineering Technician at ActalentEngineering Technician at Actalent
Sidney NeumanSidney Neuman
Engineering recruiter at ActalentEngineering recruiter at Actalent