Luke Malek-Zadeh
San Francisco,CA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at the full-sales cycle including negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Account Manager - Construction Management & Engineering
Actalent
San Francisco, United States
12.2023 - Current
- 1 of 11 recruiters promoted into an account manager within the first full year.
- Prospect, cold call, and establish a territory plan.
- Develop the business and break into new accounts of all sizes including smaller, mid-size and larger firms in the territory.
- Conduct 120 cold calls per week.
- Run 15 meetings per week with key decision makers; gain results by asking appropriate questions that qualify business and take advantage of opportunities to provide value and meet client needs.
- Develop a knowledge of industry trends within construction management and industry expertise of project backgrounds.
- Specialized in placing a number of skillsets including: project managers, project engineers, superintendents, estimators, schedulers, and other specialized positions.
- Grew the territory from 0 to $10k in spread, a territory all time high. (Company quota is $8k).
- Manage and develop 1 junior recruiter.
- Negotiate a variety of contracts ranging from $150k to $500k.
Engineering Recruiter
Actalent
San Diego, United States
10.2022 - 12.2023
- Screening potential consultants through interviews and reference checks, while learning about their goals, skills, and interests to ensure alignment.
- Performing critical relationship-building activities, including coaching your consultants for interviews, checking in on their first day of work, and keeping in touch throughout their employment to ensure their satisfaction and engagement.
- Maintaining a network of consultants that align with top industry-specific skill sets.
- Build and maintain relationships with industry contacts to gain knowledge and generate referrals and sales leads.
- Partner with Account Manager to identify top accounts, target skill sets, and key market segments.
- Achieved an all time high of $12k in spread (company quota was $8k).
- Gold Coast Market recruiter of the month (April and November 2023).
Teleservice Specialist
Kaiser Permanente
San Francisco, United States
02.2021 - 07.2022
- Handled inbound telephone volume for 4 different departments including: Physical Therapy, Neurology, Sleep Apnea and Orthopedics/Podiatry
- Increased the productivity and efficiency of my department by receiving an average of 80 inbound phone calls per day
- Scheduled and canceled an average of 30 appointments per day
- Relaid detailed patient messages to doctors and registered nurses to increase workflow in my department
Education
Bachelor of Arts - Sociology
UC Santa Barbara
Santa Barbara, CA12.2020
Associate's Degree - Sociology, Psychology, and Social
Santa Barbara City College
Santa Barbara, CA12.2018
Skills
- Business Development
- Client relations
- Prospect
- B2B sales
- Salesforce
- Negotiating
- Prospecting
- Account management
Languages
English
Native or Bilingual
Aramaic
Native or Bilingual
Arabic
Elementary
Timeline
Account Manager - Construction Management & Engineering
Actalent
12.2023 - Current
Engineering Recruiter
Actalent
10.2022 - 12.2023
Teleservice Specialist
Kaiser Permanente
02.2021 - 07.2022
Bachelor of Arts - Sociology
UC Santa Barbara
Associate's Degree - Sociology, Psychology, and Social
Santa Barbara City College