Luke Mantell
Salt Lake City,UT
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. I love this industry and engaging with customers and am looking for a long term position.
Overview
11
11
years of professional experience
Work History
General Manager
Current Fish and Oyster
04.2024 - Current
- Started as a server, promoted to lead server, and then became General Manager in less then 6 months.
- Managed employee reviews, training, schedules, FOH employee guidelines
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Lead Server
Edison House
01.2024 - 07.2024
- Company Overview: Members only social club. Fine dining tapas - sports bar - speakeasy - banquet hall.
- Knowledgeable on all menu items on all of property's location.
- Lead Server in the fine dining Tapas Lounge.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Became Lead server 3 months into working.
General Manager
York River Landing
04.2014 - 08.2023
- Handled day to day operations of a high volume 375 seat restaurant and an extraordinary 36 tap craft beer bar in the heart of the NE craft beer scene.
- Organized scheduling of staff FOH & BOH around 70 employees.
- Managed all FOH hiring.
- Inventory and ordering food and dry goods accordingly based on sales & fluctuating costs.
- Worked with my event team to book Over 300k in private events each year.
- Ensured safe work environment for FOH, BOH, and all customers through guidelines and proper safety procedures.
- Addressed customer complaints and promptly solved issues.
- 4 years of high volume serving experience.
- Curated an 36 tap craft beer bar in the heart of the NE craft beer scene.
Barback
Mulligans Pub
05.2022 - 04.2023
- Working with bartender on keeping the pub clean and orderly.
- Swapping kegs and stocking the bar correctly.
- Extremely high volume.
- Dealing with disorderly guests.
- Cooking all bar food orders while executing all other assigned tasks.
Banquet Bartender/ Lead Banquet Server
Copper Mountain Resort
05.2022 - 04.2023
- Served for weddings and business events ranging from 50-500 people.
- Lead room set ups and break downs when Banquets captains weren't present.
- Made sure all guests enjoying the experience by going the extra mile.
- Assigning serving staff their roles and section for each event.
- Ran event reports and closing checkouts for Banquet captains.
Server/Bartender
JJ'S Tavern
01.2022 - 02.2023
- Activity pushing to upsell items and specials.
- Bringing prepared food to tables as soon as it was ready and quickly clearing tables.
- Knowledgeable about local craft beer and wine pairings.
- Highest selling server in sales and check average.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Treeline
04.2022 - 06.2022
- Worked with other bartenders on keeping the bar stocked and cleaned.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Science - Business
York Community College
Wells, ME03.2018
High school diploma - General Studies
York High School
York Harbor, ME05.2016
Skills
- Leadership and team building
- Strong work ethic
- Exceptional customer service
- Quality control
- Upselling techniques
- POS system operation
- Wine service
- Craft beer expertise
- Wine pairings
- Team management
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Staff scheduling
Timeline
General Manager
Current Fish and Oyster
04.2024 - Current
Lead Server
Edison House
01.2024 - 07.2024
Barback
Mulligans Pub
05.2022 - 04.2023
Banquet Bartender/ Lead Banquet Server
Copper Mountain Resort
05.2022 - 04.2023
Bartender
Treeline
04.2022 - 06.2022
Server/Bartender
JJ'S Tavern
01.2022 - 02.2023
General Manager
York River Landing
04.2014 - 08.2023
Associate of Science - Business
York Community College
High school diploma - General Studies
York High School
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