Summary
Overview
Work History
Education
Skills
Timeline
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Luke Marchant

Seattle,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

General Manager | District Event Leader

Ulta Beauty Inc.
07.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
  • Cultivated partnerships with local businesses, expanding salon's network and community presence.
  • Scheduled in-house and vendor work accounting for sales and customer volume.

Multi-Unit General Manager

Abercrombie & Fitch
09.2014 - 07.2023
  • Supervised 3 locations to enforce high-quality standards of operation.
  • Built positive and productive relationships with store and field leadership.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Director of Advertising

The Western News
06.2010 - 09.2014
  • Drove development of digital and print advertising strategies.
  • Coached account executives in sales and fulfillment strategies.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Set department budgets according to revenue and expense projections.
  • Coordinated with clients, internal teams and media leaders to consistently grow and improve client relationships based on revenue potential.
  • Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 42% in sales.

Education

Bachelor Of Arts - Fine And Studio Arts Management

The University of Montana
Missoula, MT
01.2010

Skills

  • Team Relationships
  • Guest Interaction
  • Interpersonal Communication Skills
  • Employee Coaching and Mentoring
  • Performance Monitoring
  • Tracking Metrics
  • P&L Responsibility
  • Operational Procedures

Timeline

General Manager | District Event Leader

Ulta Beauty Inc.
07.2023 - Current

Multi-Unit General Manager

Abercrombie & Fitch
09.2014 - 07.2023

Director of Advertising

The Western News
06.2010 - 09.2014

Bachelor Of Arts - Fine And Studio Arts Management

The University of Montana

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Luke Marchant