Luke Mason
Bend
Summary
I have many years of experience working in the outdoor industry including leadership roles at Mt. Bachelor and The Gear Fix. I have the ability to deliver exceptional customer service and solve problems that inevitably arise in a workplace. I am passionate about enhancing skills in others and passing on the experiences and lessons I have gathered along the way.
Overview
18
18
years of professional experience
Work History
Bike and Ski Shop Lead
The Gear Fix
05.2016 - Current
- Oversaw daily shop operations, ensuring a high level of efficiency and quality standards.
- Trained and mentored new staff on equipment usage and customer service protocols.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
Mt. Bike Guide and Skills Instructor
Cog Wild
05.2010 - 09.2016
Led guided mountain bike tours and instruction clinics for kids and adults through the wilds of Central OR.
Ski and Ride School Manager
Mt. Bachelor
10.2007 - 04.2012
- Oversaw daily ski school operations, including staff scheduling, lesson assignments and instructor payroll.
- Collaborated with faculty to develop and implement strategic initiatives enhancing student engagement and learning outcomes.
- Led staff training sessions on hill and off, promoting professional development and fostering a collaborative work environment.
Education
Advanced Mechanics And Fox Suspension Course -
United Bicycle Institute
Ashland, OR04-2022
Bachelor of Arts - English Language And Literature
Humboldt State University
Arcata, CA05-1997
Skills
- Work in a fun, organized environment
- Focus on helping people enjoy the outdoors
- Pass on skills and knowledge to others
- Help facilitate a successful service shop
Timeline
Bike and Ski Shop Lead
The Gear Fix
05.2016 - Current
Mt. Bike Guide and Skills Instructor
Cog Wild
05.2010 - 09.2016
Ski and Ride School Manager
Mt. Bachelor
10.2007 - 04.2012
Advanced Mechanics And Fox Suspension Course -
United Bicycle Institute
Bachelor of Arts - English Language And Literature
Humboldt State University