Summary
Overview
Work History
Education
Skills
Timeline
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Luke McClain

Pittsburgh,PA

Summary

Professional with a strong background in customer support and staff development, ready to excel in leadership. Known for fostering collaboration, driving results, and adapting to change. Skilled in conflict resolution, process optimization, and team development. Reliable, goal-focused, and adept at maintaining high standards. Desiring to find a team where I can bring my experience in leadership and customer support together.

Overview

16
16
years of professional experience

Work History

Director of Development

Liberty Church Network
02.2025 - Current
  • Increased LCN membership base from 35 churches to 45
  • Cold called and emailed 50 potential members every two weeks
  • Developed a comprehensive marketing strategy for the network that showed highest growth in last three years.
  • Oversaw the LCN social media/marketing presence, including volunteers, staff, and contractors.
  • Traveled to LCN events and ran vendor table in lobby
  • Was flexible to adapt and take on new or different roles/responsibilities to help LCN such as coach, admin, and speaker
  • Spoke at local churches to engage pastors and churches in LCN
  • Contact between LCN and Liberty University
  • Developed system to understand needs and close loop with integrity and care

Founder & CEO

Randall J LLC
07.2017 - Current
  • Developed business plan outlining vision, mission, and strategic objectives.
  • Onboarded 200 members to client's membership website
  • Built relationships with 5 local business owners and community members
  • Troubleshot 500 customer service emails
  • Troubleshot and fixed 4 major website crashes
  • Maintained websites and social media platforms for 4 clients
  • Developed marketing and implementation plan for clients

Director of Staff Development

Crossroads Ministries
07.2017 - 08.2024
  • Oversaw paid, stipend, and volunteer staff of 15
  • Developed 1-1 meeting system with staff
  • Managed budget of 1.2 million
  • Led out in financial campaigns
  • Lead the processes of hiring and terminating, goal & objective setting, budgets and annual reviews
  • Maintained effective working relationships with the staff
  • Implemented mentorship initiatives fostering professional growth among team members
  • Facilitated 15 workshops promoting best practices in staff development and organizational culture
  • Implemented innovative e-learning tools to enhance accessibility and engagement in professional development offerings
  • Taught in main service 5 times a year
  • Hosted weekly services
  • Lead monthly cohort of pastors to coach, encourage, and challenge one another

Director of Middle School

The Bible Chapel
07.2009 - 06.2017
  • Mentored students, providing guidance on personal and spiritual development
  • Developed leadership team of 12 students and gave them roles within youth ministry
  • Shepherded and managed adult volunteer team of 25
  • Evaluated program effectiveness, making strategic adjustments based on feedback and participation levels
  • Created leadership pipeline for adult and student growth
  • Led 6 outreach trips to Kentucky, West Virginia, and Pittsburgh
  • Created video training library for adult development
  • Communicated frequently with parents via weekly emails and text messages

Education

Master of Arts - Leadership

Dallas Theological Seminary
Dallas, TX
05-2016

Bachelor of Arts - Education

Taylor University
Upland, IN
05-2009

Skills

  • Customer Support

  • Coaching

  • Shepherding

  • Leadership Development

  • Troubleshooting

  • Staff training

  • Team collaboration

  • Communications

Timeline

Director of Development

Liberty Church Network
02.2025 - Current

Founder & CEO

Randall J LLC
07.2017 - Current

Director of Staff Development

Crossroads Ministries
07.2017 - 08.2024

Director of Middle School

The Bible Chapel
07.2009 - 06.2017

Master of Arts - Leadership

Dallas Theological Seminary

Bachelor of Arts - Education

Taylor University

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