Luke McCrum
Summary
Motivated, resourceful and dedicated first-year college student with excellent communication, organizational and time-management skills. A skilled multitasker with a superior work ethic, willing to take on any task for the greater good of the Team.
An incredibly well-rounded and professional team player dedicated to working hard while continuing academic pursuits at Arizona State University.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks, Barista
03.2022 - 08.2023
- Greet and serve an average of 150 customers daily, maintaining strong customer connections, providing prompt, friendly, and personalized service in a fast-paced environment.
- Resolve customer complaints efficiently and promptly, leveraging a customer-first mindset.
- Advise & consult customers on coffee blends, roasts, teas and specialty espresso beverages, pastries, and hot food, offering accurate, detailed information, about origin and flavor
- Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty.
- Champion & Advocate for company policy and Diversity & Inclusion
Customer Service Assistant
Panera
06.2021 - 03.2022
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Salad, Soup, and Sandwich preparation.
- Cash handling and working the register.
- Training and ramping new employees.
- Teamwork and contributing to a positive, diverse working environment.
Volunteer at Prosper Food Bank
Prosper Food Bank
08.2019 - 05.2021
- Packaged up nonperishable food items for food bank visitors.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Distributed food boxes with carefully selected essentials to families in need.
- Prepared and packaged boxes during box assembly line phase.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Restocked shelves with produce, arranging in expiry order to reduce waste.
Education
Bachelor of Arts - Business Administration And Management
Arizona State University
Mesa, AZ05.2027
High School Diploma -
Prosper High School
Prosper, TX05.2023
Skills
Advanced Communication Skills
Strong Organizational Skills
Leadership
Problem Solving
Time Management
Strong Technological skills
Teamwork
Timeline
Barista
Starbucks, Barista
03.2022 - 08.2023
Customer Service Assistant
Panera
06.2021 - 03.2022
Volunteer at Prosper Food Bank
Prosper Food Bank
08.2019 - 05.2021
Bachelor of Arts - Business Administration And Management
Arizona State University
High School Diploma -
Prosper High School
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