Luke McMichael
Jacksonville,FL
Summary
Dynamic professional with a strong work ethic and proven expertise in pressure washing at L&M Pressure Washing. Skilled in quality control and effective communication, I successfully reduced operational costs while enhancing customer satisfaction through meticulous attention to detail and teamwork. Committed to maintaining high safety standards and delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Pressure Washer
L&M Pressure Washing
Jacksonville, FL
09.2025 - Current
- Supervised daily deli operations, ensuring compliance with food safety standards and company policies.
- Trained and mentored staff on proper food handling techniques and customer service practices.
- Managed inventory levels, ordering supplies to maintain optimal stock for customer demand.
- Developed effective scheduling to optimize labor costs while meeting service expectations.
- Collaborated with management to streamline processes, improving overall efficiency of deli operations.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels in service delivery.
- Conducted regular quality checks on prepared foods, maintaining consistency in presentation and taste.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
Asset Protection Detective
Walmart
Jacksonville, FL
09.2024 - 09.2025
- Monitored surveillance footage to identify suspicious behaviors and potential theft incidents.
- Assisted in conducting routine audits to ensure compliance with asset protection policies.
- Collaborated with team members to develop strategies for loss prevention initiatives.
- Documented findings and prepared reports on security incidents for management review.
- Engaged with store personnel to educate on theft prevention techniques and best practices.
- Supported investigations by gathering evidence and maintaining confidentiality standards.
- Contributed to creating a safe shopping environment through proactive risk assessments.
- Implemented regular store-wide inventory audits, identifying discrepancies and addressing potential shrinkage concerns promptly.
- Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
- Supported fellow Asset Protection Detectives through collaboration on complex cases and sharing of industry knowledge and insights.
- Maintained a visible presence on the sales floor, acting as a deterrent for would-be thieves while providing assistance to customers when necessary.
- Developed strong working relationships with local law enforcement agencies for improved cooperation in criminal investigations.
- Used data analysis tools to identify patterns of theft or fraud within the organization, resulting in targeted interventions for maximum impact.
- Addressed procedural non-compliance issues among staff members, reinforcing the importance of adherence to loss prevention policies.
- Identified, observed and apprehended individuals for committing theft by shoplifting.
- Reduced instances of theft in the workplace by implementing effective surveillance techniques.
- Performed security walks around store to monitor employee and customer activities.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Associate
Wawa
Jacksonville, FL
09.2021 - 09.2024
- Provided excellent customer service in high-volume environments, ensuring a positive shopping experience.
- Operated cash register efficiently, processing transactions accurately and handling cash management duties.
- Maintained cleanliness and organization of store displays, contributing to an inviting atmosphere for customers.
- Assisted in inventory management by restocking shelves and monitoring product availability for optimal operations.
- Collaborated with team members to ensure timely completion of tasks during peak hours, enhancing workflow efficiency.
- Implemented safety protocols while handling products, promoting a secure environment for both employees and customers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Deli Manager
Walmart
Jacksonville, FL
03.2019 - 09.2021
Fresh Food Manager
Walmart
Jacksonville, FL
09.2016 - 03.2019
- Managed inventory levels to ensure freshness and quality of produce.
- Trained team members on proper food handling and safety procedures.
- Implemented promotional displays to enhance product visibility and sales.
- Monitored product expiration dates, reducing waste through timely markdowns.
- Analyzed customer preferences to optimize fresh food selections and offerings.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Conducted regular audits of fresh food sections for compliance with health regulations.
- Trained and led team of Number department team members.
- Purchased new inventory according to expected regular and holiday demand.
- Managed ordering process to optimize stock levels and reduce out-of-stock situations.
- Promoted sustainability initiatives within the store by sourcing locally produced goods when possible.
- Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
- Handled escalated customer concerns promptly, resulting in improved client retention rates.
- Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.
- Increased sales by creating attractive and well-organized displays for fresh food items.
- Conducted regular price audits to maintain competitive pricing within the market.
- Streamlined processes by implementing efficient workflow systems for staff tasks and responsibilities.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
- Reduced food waste through effective inventory management and timely product rotation.
- Collaborated with other department managers to develop cross-promotional initiatives, driving overall store sales growth.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Florida Youth Challenge Academy
Starke, FL06.2015
Skills
Efficient cleaning
Punctuality
Protective gear usage
Weather conditions awareness
Heavy lifting
Proper technique
Detail orientation
Health and safety
Willingness to learn
Strong work ethic
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Adaptable and flexible
Reliability
Excellent communication
Team collaboration
Active listening
Effective communication
Hand and power tool operation
Adaptability and flexibility
Decision-making
Communication and interpersonal skills
Safety standards and protocols
Pressure washing
Flexible schedule
Equipment operation
Self motivation
Groundskeeping
Professionalism
Basic mathematics
Quality control
Continuous improvement
Physical stamina
Adaptability
Damage prevention
Minor repairs
Timeline
Pressure Washer
L&M Pressure Washing
09.2025 - Current
Asset Protection Detective
Walmart
09.2024 - 09.2025
Associate
Wawa
09.2021 - 09.2024
Deli Manager
Walmart
03.2019 - 09.2021
Fresh Food Manager
Walmart
09.2016 - 03.2019
High School Diploma -
Florida Youth Challenge Academy