Luke Miller
Delran,NJ
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
Work History
Sales Associate
Staples Inc.
Delran , NJ
09.2020 - Current
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Increased purchase amounts by cross-selling with similar products.
- Met merchandise processing standards and maintained organized and accessible work area.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Sales Associate
Walgreens
Mt Laurel, NJ
04.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Bagged or packaged purchases and wrapped gifts.
- Exchanged merchandise for customers and accepted returns.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
Front End Cashier
Lowes Home Improvment
Delran , NJ
05.2019 - 12.2019
- Handled cash, card, check, gift card, and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Organized register supplies in the front end and storage areas.
- Identified customer needs and promoted matching targets to enhance store revenue.
- Assisted with cleaning and organizing front end and returning shopping carts to corral.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Delran High School
Delran, NJ06.2019
Skills
- Customer Service
- Friendly and Outgoing
- Teamwork and Collaboration
- Listening Skills
- Stocking and Receiving
- Money Handling
- Customer Needs Assessment
- Cash Handling Accuracy
- Negotiation Tactics
- Relationship Selling
- Promotional support
- Sales Development
- Cash Register Operation
- Store Opening and Closing
- Fraud Detection
- Verbal/written communication
Timeline
Sales Associate
Walgreens
04.2023 - 02.2024
Sales Associate
Staples Inc.
09.2020 - Current
Front End Cashier
Lowes Home Improvment
05.2019 - 12.2019
High School Diploma -
Delran High School
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