Luke Miller
Highlands Ranch,CO
Summary
Resourceful and personable employee with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Discount Tire
10.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Restoration Volunteer
Colorado Railroad Museum
05.2022 - Current
- Leads teams in the restoration of historic rail vehicles.
- Maintains a clean, neat, and operational workshop to serve the museums restoration needs.
- Mentors new volunteers, fostering a supportive team environment.
- Fosters a collaborative team environment for all volunteers involved.
- Participates in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Tire Technician
Discount Tire
05.2023 - 10.2023
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
Summer Operations Brakeman
Colorado Railroad Museum
06.2022 - 08.2022
- Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
- Delegated brakemen to do various tasks critical to train movement.
- Performed daily inspections on equipment.
- Communicated through various methods to conduct train movement.
- Upheld a professional demeanor while interacting with passengers from diverse backgrounds, fostering a welcoming atmosphere on board trains.
- Cut, switched and supervised loading and unloading of railcars.
- Participated in regular training sessions to stay updated on industry best practices and improve personal performance as a conductor.
Education
Associate of Arts - Business
Red Rocks Community College
Denver, CO05.2025
High School Diploma -
Denver School of The Arts
Denver, CO05.2023
Skills
- Team Leadership
- Telephone communication
- Analytical Thinking
- Project Planning
- Accurate Recordkeeping
- Notetaking and documentation
- Goal Setting
Accomplishments
- Achieved The rank of Eagle Scout by Leading a diverse group of individuals through a community service project which benefited the community
Timeline
Service Coordinator
Discount Tire
10.2023 - Current
Tire Technician
Discount Tire
05.2023 - 10.2023
Summer Operations Brakeman
Colorado Railroad Museum
06.2022 - 08.2022
Restoration Volunteer
Colorado Railroad Museum
05.2022 - Current
Associate of Arts - Business
Red Rocks Community College
High School Diploma -
Denver School of The Arts