Luke Miller
Oklahoma City,OK
Summary
IT Professional skilled in government relations and Air Force computer systems. Skilled at both hardware and software troubleshooting in fast-paced environments. Talented IT Support Engineer adept at applying abilities, drive and technical skills to positively impact Networking or Hardware. Proactive and hardworking team player with focused mentality and rigorous approach.
Overview
7
7
years of professional experience
Work History
IT Queue Manager
22nd Century Technologies
Tinker AFB, OK
11.2023 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Exec Support & Vulnerability Mgmt
22nd Century Technologies
Tinker AFB, OK
09.2023 - 11.2023
- Working as designated IT Support for all high level executives and VIP personnel on Tinker AFB.
- Delivered local and remote IT support for hardware and software to Executives on Tinker AFB.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Working directly with the Vulnerability Mgmt team to patch and repair vulnerable systems on the Air Force Network.
Tier 2 Technical Support Specialist
22nd Century Technologies
Tinker AFB, OK
07.2023 - 09.2023
- Documented problems and solutions to train lower-level support on how to address customer technical issues.
- Maintained positive working relationship with fellow staff and management.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Tier 1 Support Technician
Chickasaw Nation
Tinker AFB, OK
02.2023 - 07.2023
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Devised incisive workarounds and resolutions for IT-related problems.
- Maintained positive working relationship with fellow staff and management.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
IT Technician
Hobby Lobby Corporate
Oklahoma City, OK
03.2021 - 01.2023
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
Professional Esports Coach
PUBG Esports
Edmond, OK
08.2019 - 03.2021
- Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
- Oversaw practice sessions to enhance individual skills and team gameplay.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
Framer
Hobby Lobby
Moore, OK
01.2018 - 01.2019
- Checked daily work orders to accurately prepare materials and supplies for projects over weekly timeframes.
- I was promoted to this position for my communication and technical skills.
Education
Working Towards CompTIA CASP+ Certification -
Microsoft
Security+ Ce Certification -
CompTIA
Secret Clearance -
Tinker AFB
Some College (No Degree) - Premedicine
Oklahoma City Community College
Oklahoma City, OKSkills
- Strong analytical and communication skills
- Administrative support
- Planning and coordination
- Team management
- Troubleshooting and diagnostics
- Issue diagnosis and resolution
- System upgrades
- Hardware upgrades
- Hardware diagnostics
- Service desk support
- Technical Troubleshooting
- Computer maintenance
- Equipment repair
- Software upgrades
- Security Configuration
- Security Polices
- Performance Management
- Performance Evaluations
- Documentation and Reporting
- Quality Assurance
Timeline
IT Queue Manager
22nd Century Technologies
11.2023 - Current
Exec Support & Vulnerability Mgmt
22nd Century Technologies
09.2023 - 11.2023
Tier 2 Technical Support Specialist
22nd Century Technologies
07.2023 - 09.2023
Tier 1 Support Technician
Chickasaw Nation
02.2023 - 07.2023
IT Technician
Hobby Lobby Corporate
03.2021 - 01.2023
Professional Esports Coach
PUBG Esports
08.2019 - 03.2021
Framer
Hobby Lobby
01.2018 - 01.2019
Working Towards CompTIA CASP+ Certification -
Microsoft
Security+ Ce Certification -
CompTIA
Secret Clearance -
Tinker AFB
Some College (No Degree) - Premedicine
Oklahoma City Community College
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