Luke Morais

In this role, I supported BioVU, VUMC’s DNA and genetic data biorepository, facilitating communications with researchers and study staff who had questions about project workflows or had interest in utilization of the program resource.

• Improved overall program effectiveness with thorough analysis of key performance indicators and implementation of continuous improvement strategies.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Maintain data and utilization metrics for ongoing reporting and presentations using Excel and REDCap
• Streamlined project management processes by implementing effective communication and collaboration strategies.
• Manage creation of advertising projects such as program website, brochures, and posters
• Enhanced team performance by providing guidance, mentoring, and training to junior staff members.
• Streamlined project management processes by implementing effective communication and collaboration strategies.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

In this role, I supported families within the Partners for Kids program by conducting thorough assessments of their situations, identifying issues, goals, and necessary interventions. Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times. Created a sense of empowerment within families to navigate their childs healthcare on their own.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Pilot Research Project with Dr Anup Patel to decrease Emergency Room utilization for epilepsy patients

• Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
• Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
• Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
• Pilot Research Project for Multiple Sclerosis and Epilepsy Department
• Work with EPIC, IHIS, CISCO Finesse, and Work Force Management computer programming