Luke Noland
Asheville,NC
Summary
Analytical Cybersecurity Professional with strong foundations in cybersecurity management and hands-on experience in threat detection, incident response, and security frameworks. Skilled in analyzing cyber risks, monitoring security systems, and developing defense strategies using tools like SIEM solutions and vulnerability scanners. Experienced in ethical hacking and penetration testing, leading teams to enhance organizational security posture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Technician II
Mahec
Asheville, NC
01.2025 - Current
- Assisted users with hardware and software issues, ensuring timely resolution and user satisfaction.
- Resolved incoming issues, both hardware and software, from across the organization throughout multiple departments.
- Maintained service records to effectively track ongoing problems and resolutions, enhancing support efficiency.
- Prepare accounts, login instructions, hardware, and desk setups for new hires and affiliates.
- Coordinated onboarding and offboarding processes, ensuring seamless transitions for new hires and departing staff.
- Performed system testing and updates for security and troubleshooting prevention.
- Project management of large-scale moves within the organization, overseeing various departments.
Patient Financial Advocate
MAHEC
04.2023 - 12.2024
- Address patients' financial inquiries and deliver tailored solutions and clear guidance about suitable care plans.
- Recommend optimal coverage strategies to patients and providers to enhance care accessibility.
- Guided patients on MAHEC's financial policies, clarifying co-payments, billing procedures, and available financial assistance options.
- Facilitated collaboration and engagement among multidisciplinary teams to address patient financial needs.
- Improved patient access to care by expertly navigating Medicaid and Project Access application processes.
- Verify insurance details and update system records prior to appointments.
- Strengthened external partnerships and addressed financial challenges in collaboration with patient financial department.
Insurance, Authorization Coordinator / Financial Counselor / Pre-Access Training
Mission Health System
Asheville, NC
03.2020 - 04.2023
Education
Master of Science - Cybersecurity Management
Purdue Global
West Lafayette, IN, USA03-2026
Associates of Cybersecurity -
University of Phoenix
Phoenix, AZ, USABachelor of Hospitality & Tourism -
Western Carolina University
Cullowhee, NC, USABachelor of Entrepreneurship -
Western Carolina University
Cullowhee, NC, USASkills
- Incident planning
- Log monitoring
- Risk assessment
- Data compliance
- Vulnerability management
- Cloud Computing Security
- Microsoft
- Windows 11
- Office 365
- SharePoint
- Active Directory
- Software installation
- TCP/IP
- Linux
- PowerShell
- Security Scripting
- Python
- Network management
- EHR
- Customer service
- Awareness training
- Software installation
Affiliations
- Huntsmen Cancer Association, Coordinated fundraising events for 250 attendees.
- Sigma Chi Fraternity, House Manager, Event Planner, and Social Chairperson.
- NSCS, National Society of Collegiate Scholars
Certification
• CompTIA Security Analytics Professional - CSAP
• CompTIA CySA+
• CompTIA Security+
• CompTIA Competency in AI Essentials
• Google IT Support Specialist
• CompTIA CySA+
• CompTIA Security+
• CompTIA Competency in AI Essentials
• Google IT Support Specialist
Timeline
Service Desk Technician II
Mahec
01.2025 - Current
Patient Financial Advocate
MAHEC
04.2023 - 12.2024
Insurance, Authorization Coordinator / Financial Counselor / Pre-Access Training
Mission Health System
03.2020 - 04.2023
Master of Science - Cybersecurity Management
Purdue Global
Associates of Cybersecurity -
University of Phoenix
Bachelor of Hospitality & Tourism -
Western Carolina University
Bachelor of Entrepreneurship -
Western Carolina University