Summary
Overview
Work History
Education
Skills
Timeline
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Luke Novak

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

8
8
years of professional experience

Work History

Account Manager

Aerotek
01.2022 - 11.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Onboarded 13 new accounts through client cultivation via face to face engagement.

Technical Recruiter

Aerotek
03.2021 - 01.2022
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Managed identification and vetting process for 30+ clients within the operation.
  • Direct report to Account Managers to facilitate best practices and growth.
  • Identified gaps within the interview process and engaged in recommendations for proactive change.
  • Interviewed candidates using different interview methods and approaches.
  • Created and maintained relations with up to 100 candidates at any given time enhancing pipeline readiness.
  • Wrote and posted technical job descriptions

Loader and Unloader

Freight Handlers Incorporated
01.2016 - 02.2021
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
  • Developed trainees and participated in team building outings.
  • Facilitated efficiency through both individual and team work.
  • Managed bill of landing and review of expected numbers to ensure accurate load delivery.
  • Completed audits of all loads supervised with direct reporting of overages or shortages.

Education

Associate of Science - Engineering

Lansing Community College
Lansing, MI
01.2026

High School Diploma -

Haslett High School
Haslett, MI
05.2015

Skills

  • Brand Management
  • Vendor Relations
  • Trend Forecasting
  • Customer Training
  • Customer Service
  • Team Training
  • Business Development
  • Sales Analysis
  • Lead Generation
  • Territory Management
  • Data Analytics
  • Client Relationship Management

Timeline

Account Manager

Aerotek
01.2022 - 11.2023

Technical Recruiter

Aerotek
03.2021 - 01.2022

Loader and Unloader

Freight Handlers Incorporated
01.2016 - 02.2021

Associate of Science - Engineering

Lansing Community College

High School Diploma -

Haslett High School
Luke Novak