Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lukas Oakley

Martinsville,PA

Summary

Outgoing and detail-oriented professional with proven history of resourcefulness, reliability and customer service experience. Valued leader and team member displayed exemplary conduct under pressure while providing guidance and direction to team. Demonstrated excellent organizational skills and ability to think strategically. Maintained composure in high stress environments.

Overview

8
8
years of professional experience

Work History

Team Leader

Chick-fil-A
02.2024 - Current
  • Set performance expectations for a team of 15, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Ceremonial Guardsmen

United States Air Force, USAF
04.2019 - 04.2023
    • Participated in world-wide events representing U.S. military and recruited interested parties.
    • Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
    • Narrated pre-written scripts for professional sporting events and military ceremonies.
    • Lead a team of eight members through eight weeks of rigorous training.
    • Provided full military honors, for over 100 families, with dignity and respect.
    • Performed with the USAF Drill Team showcasing elite teamwork and discipline.

Customer Service Lead

Food Lion
08.2017 - 04.2019
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Education

No Degree - Criminal Justice

Patrick Henry Community College
Martinsville, VA

High School Diploma -

Bassett High School
Bassett, VA
05.2017

Skills

  • Customer Service
  • Friendly, Positive Attitude
  • Decision-Making
  • Supervision and Leadership
  • Analytical Thinking
  • Public Speaking
  • Discipline and Focus
  • Teamwork and Loyalty
  • Conduct Standards
  • Crew Leadership

Timeline

Team Leader

Chick-fil-A
02.2024 - Current

Ceremonial Guardsmen

United States Air Force, USAF
04.2019 - 04.2023

Customer Service Lead

Food Lion
08.2017 - 04.2019

No Degree - Criminal Justice

Patrick Henry Community College

High School Diploma -

Bassett High School

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