Luke Oliver
Bar Harbor,ME
Summary
Accomplished Food and Beverage Manager with a proven track record at Opal Collection Resorts and Spas, enhancing service delivery and operational efficiency. Specialized in cost control and labor management, I significantly reduced waste while fostering a positive team environment. Expert in food and beverage operations, my strategic approach to training and onboarding elevated guest satisfaction and operational standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Opal Collection Resorts and Spas
2021.11 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Seasonal worker, traveling anywhere from South Florida to Eastern Maine. Working locations during the height of tourist season.
- Specializing in opening new locations all along the East Coast.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Floor Lead/Head Server
Dickinson Avenue Public House
2017.08 - 2021.05
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
Bartender
Atavola! Market Cafe
2015.04 - 2017.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Wines Sales Representative
Empire Wines
2013.01 - 2015.03
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Boosted revenue through effective negotiation of pricing structures and sales contracts with vendors.
- Enhanced brand visibility by organizing and participating in industry events such as trade shows, wine festivals, and distributor expos.
Education
Associate of Arts - Fine Arts
Pitt Community College
Winterville, NC06.2013
Skills
- Food and Beverage Operations
- Cost Control
- Wine pairing
- Menu development
- Labor Management
- Sanitation Standards
- Food presentation
- Service Delivery Management
- Allergy management
- Operations Oversight
- Front of House Management
- Training and Onboarding
Certification
ServSafe Certified
NC Career Readiness Certification
Timeline
Food and Beverage Manager
Opal Collection Resorts and Spas
2021.11 - Current
Floor Lead/Head Server
Dickinson Avenue Public House
2017.08 - 2021.05
Bartender
Atavola! Market Cafe
2015.04 - 2017.09
Wines Sales Representative
Empire Wines
2013.01 - 2015.03
Associate of Arts - Fine Arts
Pitt Community College
ServSafe Certified
NC Career Readiness Certification
Similar Profiles
Kaymani LoveKaymani Love
Receptionist at Odyssey Resorts - A Collection Of Minnesota's Finest ResortsReceptionist at Odyssey Resorts - A Collection Of Minnesota's Finest Resorts
Isaiah BrownmanIsaiah Brownman
Food Runner at Lido Beach Resort, Opal CollectionFood Runner at Lido Beach Resort, Opal Collection
Viri Lakhveer KaurViri Lakhveer Kaur
Global Corporate Director of Residences at Six Senses Hotels Resorts SpasGlobal Corporate Director of Residences at Six Senses Hotels Resorts Spas