Luke Oliver
Bar Harbor,ME
Summary
Accomplished Food and Beverage Manager with a proven track record at Opal Collection Resorts and Spas, enhancing service delivery and operational efficiency. Specialized in cost control and labor management, I significantly reduced waste while fostering a positive team environment. Expert in food and beverage operations, my strategic approach to training and onboarding elevated guest satisfaction and operational standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Opal Collection Resorts and Spas
11.2021 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Seasonal worker, traveling anywhere from South Florida to Eastern Maine. Working locations during the height of tourist season.
- Specializing in opening new locations all along the East Coast.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Floor Lead/Head Server
Dickinson Avenue Public House
08.2017 - 05.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
Bartender
Atavola! Market Cafe
04.2015 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Wines Sales Representative
Empire Wines
01.2013 - 03.2015
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Boosted revenue through effective negotiation of pricing structures and sales contracts with vendors.
- Enhanced brand visibility by organizing and participating in industry events such as trade shows, wine festivals, and distributor expos.
Education
Associate of Arts - Fine Arts
Pitt Community College
Winterville, NC06.2013
Skills
- Food and Beverage Operations
- Cost Control
- Wine pairing
- Menu development
- Labor Management
- Sanitation Standards
- Food presentation
- Service Delivery Management
- Allergy management
- Operations Oversight
- Front of House Management
- Training and Onboarding
Certification
ServSafe Certified
NC Career Readiness Certification
Timeline
Food and Beverage Manager
Opal Collection Resorts and Spas
11.2021 - Current
Floor Lead/Head Server
Dickinson Avenue Public House
08.2017 - 05.2021
Bartender
Atavola! Market Cafe
04.2015 - 09.2017
Wines Sales Representative
Empire Wines
01.2013 - 03.2015
Associate of Arts - Fine Arts
Pitt Community College
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