Summary
Overview
Work History
Education
Skills
Timeline
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Luke Panciera

Mystic,CT

Summary

Driven by a passion for ensuring safety and delivering exceptional customer experiences, I currently serve as a Mechanic and Competition Event Coordinator at MONZA World Class Karting. In this role, I maintain and repair both electric and gas-powered go-karts, oversee competition events, and act as a Manager on Duty. My journey began as a Track Official, where I honed my skills in customer service and conflict resolution. I then progressed to Senior Crew Chief, managing track officials and ensuring smooth race operations. My career is marked by a commitment to safety, meticulous attention to detail, and a knack for diffusing tense situations. Beyond my professional life, I dedicated over 100 hours each summer in middle and high school volunteering at the Stonington Community Center, helping kids with arts and crafts and homework. I also volunteered with the Stonington Youth Football Camp every summer from 2017-2020 building relationships with youth players, acting as a role model for them, and teaching them basic football ideas for their upcoming season. My high extraversion and even-keeled nature make me an engaging and dependable team member. Let's connect to discuss how my skills and experiences can contribute to your team.

Overview

6
6
years of professional experience

Work History

Go Kart and Facility Maintenance Manager

MONZA World Class Karting
04.2023 - Current
  • Ensuring Crew Chiefs and Track Officials are operating within proper safety guidelines
  • Basic maintenance of the track and ensuring safety standards are maintained
  • Train and manage Crew Chief's and track officials on daily tasks
  • Overseeing the testing and performance of all go karts
  • Develop good customer relationships and address customer service needs
  • Periodically acting as a Manager on Duty and be responsible for the opening and closing of the entire facility
  • Maintaining and repairing the electric go karts. This includes doing preventative maintenance, fixing wiring issues, replacing faulty parts, and shipping parts back for warranty
  • Maintaining an repairing the gas powered go karts. This includes preventative maintenance, and parts replacement
  • Keep go kart parts inventory properly stocked
  • In charge of handling ordered for the go karts and facility items
  • Supervised facility maintenance operations to ensure compliance with safety regulations and standards.
  • Ensuring the kart repair shop is clean, organized and a safe environment for all
  • Ensuring customer safety to the highest degree possible
  • Coordinated preventive maintenance schedules for both fleets of go karts and the facility. This optimizes equipment uptime and reliability
  • Conducted regular inspections to identify repair needs, prioritizing work orders for timely resolution
  • Collaborated with vendors to procure materials, negotiating favorable terms for services rendered
  • Negotiate with vendors from the US, France, Italy, and England
  • Developed and maintained comprehensive documentation of maintenance activities and service records
  • Responded effectively to emergency situations involving facilities or infrastructure issues by coordinating appropriate resources quickly and efficiently. This includes coming in on time off to ensure there were an adequate number of karts to run and taking lead to handle 3 separate times the facility flooded

Competition Event Co-Ordinator

Monza World Class Karting
04.2023 - Current
  • Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
  • Led post-event evaluations, analyzing feedback to enhance future event planning processes.
  • Trained and mentored junior staff, fostering a collaborative team environment focused on excellence.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Developed and implemented event marketing strategies, increasing attendee engagement and participation.
  • Oversaw on-site event operations, troubleshooting issues to maintain high standards of service delivery.
  • Handled all conflictions between racing teams and team members that arise during events.
  • In charge of teams, drivers, and scoring for events ranging from 25 lap League Races up to 10-hour Endurance Races.

Track Official

MONZA World Class Karting
06.2020 - 03.2022
  • Tasked with customer service and helping guests get ready and feel comfortable on the track
  • Helped guests understand the rules and regulations of the track and how to be safe
  • Ensure guests had a safe, fun time on track by helping them get around slower karts and letting them know when someone faster was behind them
  • Diffused many situations between drivers who came off the track angry at each other
  • Clean helmets, neck braces, sweep the track, wipe down karts(for both disinfectant and again to detail them)
  • Help in the running of many events from small groups reservations to ten-hour endurance races
  • Includes watching racing closely for any problems whether it be debris on the track, cautions, etc.
  • Also includes talking to racers after any events and diffusing problems between themselves or problems they had with the way the event was ran or officiated
  • Worked as Senior Crew Chief March 2, 2022 - April 1,2023
  • Ensuring the smooth operation of races and transitions between races
  • Manage track officials on daily tasks
  • Ensuring staff adheres to the companies standard operating procedures
  • Basic maintenance on go karts
  • Providing excellent customer service

Laborer

LOWE Carting and Recycling
06.2019 - 08.2019
  • Tasked with moving furniture or anything the customer needed
  • Tasked with talking to the customer to ensure they felt comfortable with us moving their stuff and valuables and ensuring everything was where they wanted it to be
  • Ensure we leave the customers' houses or storage units clean and better than we found it
  • Conducted thorough inspections of equipment to ensure operational safety and efficiency.
  • Assisted in loading and unloading materials, optimizing workflow during shift changes.
  • Collaborated with team members to enhance recycling initiatives and minimize waste disposal costs.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.

Education

High School Diploma -

Stonington High School
Stonington, CT
06-2021

Skills

  • Microsoft Office products and their Google counterparts
  • Event planning
  • Time management
  • Scheduling
  • Guest relations
  • Crisis management
  • Vendor relations
  • Staff management
  • Maintenance recordkeeping
  • Inventory coordination
  • Decision-making
  • Team leadership

Timeline

Competition Event Co-Ordinator

Monza World Class Karting
04.2023 - Current

Go Kart and Facility Maintenance Manager

MONZA World Class Karting
04.2023 - Current

Track Official

MONZA World Class Karting
06.2020 - 03.2022

Laborer

LOWE Carting and Recycling
06.2019 - 08.2019

High School Diploma -

Stonington High School

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