Summary
Overview
Work History
Education
Skills
Timeline
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Luke Pellman

Flagstaff,AZ

Summary

Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.

Overview

2
2
years of professional experience

Work History

Service Technician

Discount Tire
01.2024 - 08.2024
  • Consistently kept up with customer influx in a timely manner while maintaining high-quality workmanship standards.
  • Maintained steady workflow in an incessant and high-demanding environment.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Service Associate

EOS Fitness
06.2023 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Managed client accounts by updating information and processing transactions accurately.

Crew Team Member

Harkins Theatres
11.2022 - 06.2023
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Demonstrated familiarity with menu items to enable upselling and suggestive sales.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated register to process payments and collect cash payment for order totals.

Education

Undergraduate - Exercise Physiology

Northern Arizona University
Flagstaff, AZ
03-2028

Skills

  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Punctual and reliable
  • Professional and courteous
  • Customer relationship management
  • Inventory management
  • Regulatory compliance

Timeline

Service Technician

Discount Tire
01.2024 - 08.2024

Service Associate

EOS Fitness
06.2023 - 07.2024

Crew Team Member

Harkins Theatres
11.2022 - 06.2023

Undergraduate - Exercise Physiology

Northern Arizona University

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Luke Pellman