Friendly and reliable guest service advocate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Hi, I’m
Luke Phillips
Morgantown,WV
Summary
Overview
7
years of professional experience
Work History
Phoenix MetalsBaltimore, MD
Sheet Metal Fabricator
06.2017 - Current
Job overview
- Interpreted blueprints, schematics and technical documentation to obtain project instructions and completion requirements.
- Identified equipment and production non-compliance issues and notified foreman to facilitate resolution.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Hammered and shaped metal over forms, blocks or anvils to achieve required item dimensions and configurations.
- Cut, bent and shaped metal sheets and components to meet specific project requirements.
- Learned to form sheet metal parts such as sleeves, collars and pressed elbows from different materials.
- Worked with twisted and damaged metal items to restore appearance by correcting damages.
- Operated hand and power tools and heavy machinery safely.
- Fabricated and altered parts at construction sites using shears, hammers, punches and drills.
- Worked with tin, sheet iron and sheet copper.
- Set up and performed maintenance on fab and machine shop machines.
- Painted and applied protective coatings to various parts.
TargetBel Air, MD
Guest Service Associate
11.2020 - 07.2022
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name
- Learned Tech and fulfillment positions and provided backup at key times.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Collected room deposits, fees and payments.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
West Virginia UniversityMorgantown, WV
No Degree from General Business
University Overview
North Harford High SchoolPylesville, MD
High School Diploma
06.2022
University Overview
Skills
- Corporate Regulations
- Industrial Processes
- Hazardous Materials
- Metal Fabrication
- Safe Work Practices
- Critical Thinking
- Brake Press Operation
- Heavy Machinery Operation
- Sheet Metal Cutting
- OSHA Safety Regulations
- Hand Trucks
- Waste Reduction
- Project Drawings
- Answering Questions
- Raw Materials
- Manual Dexterity
- Inventory Stocking
- Merchandise Packaging
- Cash Register Operation
- Gift Wrapping
- Cooperative Attitude
- Product Location
- Customer Transactions
- Credits and Refunds
- Sweeping and Mopping
- Stocking and Replenishing
- Basic Math Functions
- Folding Clothes
- Cashier Abilities
- Resolving Discrepancies
- Goal-Setting and Achievement
music production
music production
I have been playing guitar for 3 years and producing as well. It is one of my favorite things to do in my free time
Timeline
Guest Service Associate
Target
11.2020 - 07.2022
Sheet Metal Fabricator
Phoenix Metals
06.2017 - Current
West Virginia University
No Degree from General Business
North Harford High School
High School Diploma
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