Luke Preston
Highland
Summary
Results-driven leader focused on optimizing operations to reduce costs and enhance efficiency. Proven ability to make independent decisions that contribute to organizational success. Experienced in fast-paced environments with expertise in order processing and cash register systems. Committed to teamwork and achieving company objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Car Rental Agent
Lafontaine Buick Gmc
Highland
07.2024 - Current
- Responded promptly to customer inquiries via phone and email, enhancing service efficiency.
- Maintained comprehensive records of vehicle availability, condition, and repair history.
- Inspected vehicles for damage prior to rental and upon return to ensure quality standards.
- Explained rental agreement terms clearly to customers for better understanding.
- Verified driver's license information to ensure accuracy in rental documentation.
- Utilized software systems to track transactions and update customer profiles efficiently.
- Organized paperwork for rentals, returns, and repairs to streamline operations.
- Greeted customers, provided directions, and assisted with luggage loading during peak hours.
Carry-out Worker
Highland House Restaurant
Highland
08.2022 - 05.2024
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
Pizza Maker
Novellas Pizza
Milford
03.2020 - 08.2022
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Suggested actionable improvements to streamline training procedures.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Coached new workers on store policies, pizza making, and dough preparation.
Customer Service Representative
Dominos Pizza Inc.
Milford
08.2019 - 02.2020
- Provided primary customer support to internal and external customers.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management, and order calls.
Education
High School Diploma -
Milford High School
Highland, MI06.2022
Skills
- Production support and resource management
- Stockroom procedures and inventory control
- Microsoft Excel and PowerPoint proficiency
- Call center operations and customer service
- Order processing and payment handling
- POS systems and cash register operation
- Effective planning and time management
- Active listening and conflict resolution
- Team collaboration and communication skills
- Problem solving and decision-making
- Attention to detail and accuracy
- Vehicle inspection and maintenance awareness
- Document management and record keeping
- Cleaning, sanitizing, and safety compliance
- Customer retention strategies and relationship management
Extracurricular Activities
Cross Country Track Ski Team D.E.C.A Member
Certification
- microsoft and excel certification
References
References available upon request.
Timeline
Car Rental Agent
Lafontaine Buick Gmc
07.2024 - Current
Carry-out Worker
Highland House Restaurant
08.2022 - 05.2024
Pizza Maker
Novellas Pizza
03.2020 - 08.2022
Customer Service Representative
Dominos Pizza Inc.
08.2019 - 02.2020
High School Diploma -
Milford High School
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