Luke Pritchett
Summary
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
9
9
years of professional experience
Work History
Server/Bartender
J Alexanders
08.2021 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Answered customers' questions, recommended items, and recorded order information.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
General Manager
Lascala's Fire
12.2020 - 06.2021
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant Manager
Lascala's Fire
08.2019 - 12.2020
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Busser/Server
Lascala's Fire
03.2019 - 08.2019
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Reset and cleaned tables quickly to prepare for new customers.
- Greeted customers and provided menus upon arrival to dining room.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Arranged tables and chairs for special occasions and events.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
Cook
The Legacy
04.2016 - 08.2016
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Sonic Carhop
Sonic Drive-In
03.2015 - 03.2016
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Enhanced sales by upselling menu items and promoting daily specials.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Collaborated with team members to provide exceptional customer experiences.
Education
Some College - Air Traffic Control
Middle Tennessee State University
Murfreesboro, TN12.2016
High school diploma -
Arlington High School
Arlington, TN05.2016
Skills
- General Management Experience
- High Energy and Stamina
- Conflict and Complaint Resolution
- Relationship Building
- Performance Improvement
- Cleanliness standards
- Food safety understanding
- Tableside Etiquette
- Team Player
- Team Leadership
- Analytical and Critical Thinking
- Excellent Communication
- Social Perceptiveness
Assessments
- Food service: Customer situations, Highly Proficient, 06/01/21, Ensuring customer satisfaction and prioritizing tasks in a food service setting
- Food safety, Highly Proficient, 06/01/21, Knowledge of proper food and equipment handling safety measures
- Customer focus & orientation, Highly Proficient, 06/01/21, Responding to customer situations with sensitivity
Timeline
Server/Bartender
J Alexanders
08.2021 - Current
General Manager
Lascala's Fire
12.2020 - 06.2021
Assistant Manager
Lascala's Fire
08.2019 - 12.2020
Busser/Server
Lascala's Fire
03.2019 - 08.2019
Cook
The Legacy
04.2016 - 08.2016
Sonic Carhop
Sonic Drive-In
03.2015 - 03.2016
Some College - Air Traffic Control
Middle Tennessee State University
High school diploma -
Arlington High School