Luke Proctor
Summary
Seasoned Store Manager specializing in management of retail locations and successful team-building. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Goal oriented, Consistently exceeding sales expectations and team goals.
Overview
10
10
years of professional experience
Work History
Store Manager
CVS Pharmacy
Marietta, GA
10.2018 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Ambassador
Amazon Fulfillment Service
Forth Worth, TX
12.2016 - 12.2017
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Coordinated administrative functions necessary to deliver and document training programs.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
Trainer
Cracker Barrel Old Country Store
Abilene, TX
02.2014 - 06.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
West Black Hills High School
Tumwater, WAG.E.D - Communications/Music
Abilene Christian University
Tumwater, WA2013
Skills
- Critical thinker
- Experience in Cash Handling
- Experience with
- Microsoft Word, Excel, PowerPoint
- Math and language skills
- Proven leader with training experience
- Professional demeanor
- Reliable Team Worker
- Excellent multi-tasker
- Strong work ethic
- Excellent work under pressure
- Customer service experience
- Sales Activities
- Inventory Management
- Microsoft Internet Explorer
- Customer Service
- Employee Motivation
- Maximizing Profitability
- Staff Training
- Store Opening and Closing Procedures
- Order Supplies
- Microsoft Outlook
- Office Supplies and Inventory
- Office Meetings
- Microsoft PowerPoint
- OSHA Compliance
- Solving Customer Concerns
Timeline
Store Manager
CVS Pharmacy
10.2018 - Current
Ambassador
Amazon Fulfillment Service
12.2016 - 12.2017
Trainer
Cracker Barrel Old Country Store
02.2014 - 06.2016
High School Diploma -
West Black Hills High School
G.E.D - Communications/Music
Abilene Christian University