Summary
Overview
Work History
Education
Skills
Timeline
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Luke Proctor

Summary

Seasoned Store Manager specializing in management of retail locations and successful team-building. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Goal oriented, Consistently exceeding sales expectations and team goals.

Overview

10
10
years of professional experience

Work History

Store Manager

CVS Pharmacy
10.2018 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Ambassador

Amazon Fulfillment Service
12.2016 - 12.2017
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Documented participation and evaluated learning for each participant.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Coordinated administrative functions necessary to deliver and document training programs.
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.

Trainer

Cracker Barrel Old Country Store
02.2014 - 06.2016
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

West Black Hills High School
Tumwater, WA

G.E.D - Communications/Music

Abilene Christian University
Tumwater, WA
2013

Skills

  • Critical thinker
  • Experience in Cash Handling
  • Experience with
  • Microsoft Word, Excel, PowerPoint
  • Math and language skills
  • Proven leader with training experience
  • Professional demeanor
  • Reliable Team Worker
  • Excellent multi-tasker
  • Strong work ethic
  • Excellent work under pressure
  • Customer service experience
  • Sales Activities
  • Inventory Management
  • Microsoft Internet Explorer
  • Customer Service
  • Employee Motivation
  • Maximizing Profitability
  • Staff Training
  • Store Opening and Closing Procedures
  • Order Supplies
  • Microsoft Outlook
  • Office Supplies and Inventory
  • Office Meetings
  • Microsoft PowerPoint
  • OSHA Compliance
  • Solving Customer Concerns

Timeline

Store Manager

CVS Pharmacy
10.2018 - Current

Ambassador

Amazon Fulfillment Service
12.2016 - 12.2017

Trainer

Cracker Barrel Old Country Store
02.2014 - 06.2016

High School Diploma -

West Black Hills High School

G.E.D - Communications/Music

Abilene Christian University

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Luke Proctor