Luke Puchnick
Renfrew,Pennsylvania
Summary
Driven and accomplished professional with a proven track record at Armstrong Cable, adept in relationship building and upselling strategies. Excelled expanding client bases, achieving sales quotas, and enhancing customer satisfaction through effective communication and problem-solving. Demonstrated expertise in multitasking and active listening, significantly improving sales productivity and customer service efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Internal Sales Representative
Armstrong Cable
12.2022 - Current
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
Customer Service Representative
Armstrong Cable
01.2021 - 12.2022
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Associate Degree Criminology -
Butler County Community College
06.2020
Skills
- Email Etiquette
- Upselling strategies
- Relationship Building
- Multitasking
- Active Listening
- Problem-solving abilities
- Effective Communication
- Time Management
- Self Motivation
Certification
Action selling
Timeline
Internal Sales Representative
Armstrong Cable
12.2022 - Current
Customer Service Representative
Armstrong Cable
01.2021 - 12.2022
Associate Degree Criminology -
Butler County Community College
Action selling
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