Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Luke Ratzlaff

Soldotna,Alaska

Summary

Dynamic individual with managerial and hands-on experience. Brings strong problem-solving skills and proactive approach to projects. Known for adaptability, creativity, and a results-oriented mindset. Known for making meaningful contributions and advancing organizational goals, while meeting company and customer requirements.


Overview

28
28
years of professional experience
1
1
Certification

Work History

Manager, Projects

Bema Retoration
10.2024 - 05.2025
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Reported regularly to managers on project budget, progress, and technical problems.

Manager, Projects

Tim's Janitorial Services
10.2009 - 10.2024
  • Facilitated workshops to collect project requirements and user feedback.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed detailed plans based on broad guidance and direction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Generated repeat business through exceptional customer service.
  • Performed carpet cleaning and stain removal tasks using recommended products.
  • Removed existing flooring materials and prepared area for installation of new products.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Moved furniture weighing up to 100 pounds to prepare homes for cleaning.
  • Guided scrubbing machines over rug surfaces to loosen embedded dirt.
  • Used Steam and truckmount equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Maintained accurate, up-to-date customer records in hosue system.
  • Supervised supplies in inventory and submitted reorder requests.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Operated buffers and burnishers to clean and polish floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Operated extractor to remove excess suds and water from carpet and furniture.
  • Applied rub chemical solutions with hand brushes to carpets and upholstery.

Carpenter

Eric Dahlquist Premier Construction
04.2008 - 10.2009
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Read and interpreted blueprints to follow specifications of projects.
  • Measured materials to determine sizes and quantity required for construction project.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Discarded debris and disposed waste to maintain cleanliness and quality standards.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Inspected job sites to identify potential hazards and establish protection and safety standards.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Collaborated with other construction workers to coordinate projects and streamline process.
  • Built and hung custom doors and frames.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Safely operated electric cordless and hammer drills and cutting torches.
  • Managed inventory of tools, supplies and equipment.
  • Cut and shaped materials to meet outlined measurements.
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Repaired damaged doors, windows and other structures.
  • Measured, cut and installed drywall, paneling and other materials.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Assembled and installed furniture and cabinetry.
  • Specialized in foundations, framing and finish carpentry.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Inspected buildings to identify repair needs.
  • Installed insulation, trim and other finishing touches.
  • Cut materials according to specifications in preparation for installation.
  • Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
  • Assisted with movement of materials and equipment to job sites.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Gained valuable education in residential and commercial building codes.
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Worked with master carpenters to install decks for both residential and commercial customers.
  • Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
  • Installed plumbing systems and fixtures in residential and commercial properties.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Pulled wire through conduits and through holes in walls and floors.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Produced detailed drawings and specifications used by contractors and engineers to build projects.
  • Drafted mockups and submitted them for review.

Clerk

Trader Joe's
11.1998 - 04.2008
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Operated cash register to accurately process and record customer payments.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Retrieved items for customers and verified prices.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained neat, organized stockroom free of hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Performed key tasks to promote inviting grocery store appearance.

Sales Associate

Scuba Unlimited LLC
06.1997 - 11.1998
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Maintained and checked diving equipment for functionality and safety.
  • Used diver helpers, diving suits and other scuba gear properly and safely to aid in successful diving operations.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Checked and maintained diving equipment such as helmets, air tanks or gauges.
  • Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives.
  • Took appropriate safety precautions such as monitoring dive lengths and depths and registering with authorities before diving expeditions began.
  • Discussed equipment failures and medical problems arising during dives.
  • Provided professional services and support in a dynamic work environment.

Education

High School Diploma -

Junipero Serra High School
San Mateo, CA
06-1999

Skills

  • Proficient in delegating tasks
  • Time management expertise
  • Project scope management
  • Personal protective equipment
  • Hazardous material handling
  • Decontamination procedures
  • Mold remediation
  • Advanced problem solving
  • Scheduling
  • Room measurements
  • Repair work
  • Construction drawing interpretation

Certification

  • Water Restoration Technician
  • Applied Microbial Remediation Technician
  • Carpet Cleaning Technician
  • Health and Safety
  • Blood-Borne Pathogens Safety Training

Interests

  • Woodworking
  • Crafting and DIY Projects
  • Music
  • I enjoy helping others and giving back to the community
  • Auto Repair/Restoration
  • Outdoor Recreation
  • Camping
  • 3D Printing


Timeline

Manager, Projects

Bema Retoration
10.2024 - 05.2025

Manager, Projects

Tim's Janitorial Services
10.2009 - 10.2024

Carpenter

Eric Dahlquist Premier Construction
04.2008 - 10.2009

Clerk

Trader Joe's
11.1998 - 04.2008

Sales Associate

Scuba Unlimited LLC
06.1997 - 11.1998

High School Diploma -

Junipero Serra High School

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