Brokering loads between costumer and trucking company, tracking loads from initial sale to completion of load, completing amount of loads assigned to dispatch team per day, creating relationships with trucking company to run loads daily for us
Monitored vehicle locations to coordinate timely arrivals
Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency
Assisted in resolving customer complaints and grievances
Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards
Provided customers with information on products and services
Answered phone calls and responded to customer emails
Reduced operational costs through effective resource allocation and load planning.
PIZZA DELIVERY DRIVER
Angelospizza
Mount Laurel, NJ
03.2022 - 06.2022
Maintained positive relationships with customers to promote continued business opportunities
Handled customer concerns and issues by answering questions and escalating major problems to supervisor
Stocked shelves and loaded orders to prepare deliveries
Increased overall company revenue through upselling additional menu items during customer interactions when appropriate
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
EMPLOYEE RELATIONS SPECIALIST
Smoothie King
Mount Laurel, NJ
08.2021 - 02.2022
Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment
Demonstrated leadership skills in managing projects from concept to completion
Managed time efficiently in order to complete all tasks within deadlines
Worked effectively in fast-paced environments.
FOOD SERVICE WORKER
Pancheros
Mount Laurel, NJ
08.2020 - 12.2020
Contributed to cost control measures by monitoring portion sizes and reducing waste
Processed customer payments and balanced cash drawers
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods
Reduced wait times for guests by expediting food delivery from kitchen to tables.