Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Above and Beyond Award
Generic

Luke Riley

Madison,WI

Summary

Dynamic Cross Functional Store Manager at CarMax Auto Superstores Inc. with proven expertise in operations management and team leadership. Achieved significant cost savings through strategic sourcing while fostering strong customer relations. Adept at problem-solving and enhancing team performance, ensuring a high standard of service and operational excellence.

Overview

21
21
years of professional experience

Work History

Cross Funtional Store Manager

CarMax Auto Superstores Inc.
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Investigated problems and determined appropriate remedies.
  • Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.

Sr. Buyer

CarMax Auto Superstores Inc.
04.2017 - 09.2021
  • Participated in continuous improvement initiatives, contributing ideas for more effective procurement processes.
  • Achieved cost savings by implementing strategic sourcing and supplier negotiations.
  • Developed strong relationships with suppliers, fostering collaboration and mutual growth.
  • Optimized inventory management practices, reducing excess stock and minimizing carrying costs.
  • Led procurement team by training staff and overseeing purchasing decisions.
  • Maintained up-to-date knowledge of industry trends, providing valuable insights to inform purchasing decisions.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Facilitated workshops on advanced communication skills, significantly improving team collaboration.

Buyer

CarMax Auto Superstores Inc.
10.2012 - 04.2017
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Negotiated contracts with vendors for cost-effective purchasing terms.

Service Advisor

CarMax Auto Superstores Inc.
07.2010 - 10.2012
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Automotive Painter

CarMax Auto Superstores Inc.
11.2008 - 07.2010
  • Achieved consistent color matching by utilizing digital paint mixing systems, resulting in uniform finishes on all vehicles.
  • Collaborated with team members to complete large-scale projects, maintaining a cohesive work environment and improving overall efficiency.
  • Enhanced vehicle appearance by applying high-quality paint jobs, ensuring customer satisfaction and repeat business.
  • Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.

Automotive Detailer

CarMax Auto Superstores Inc.
03.2004 - 11.2008
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collaborated with team members to ensure consistent quality and timely completion of tasks.
  • Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
  • Washed cars and trucks daily for auto dealership.

Education

High School Diploma -

Tremper High School
Kenosha, WI

No Degree - Education

Calvin College
Grand Rapids, MI

No Degree - Education

University of Wisconsin, Milwaukee
Milwaukee, WI

Skills

  • Customer service

  • Problem-solving

  • Customer relations

  • Multitasking and organization

  • Store operations

  • Team leadership

  • Outstanding communication skills

  • Operations management

  • Supply ordering

  • Policies and procedures

Accomplishments

  • Recruited 3 successful new managers within one year.
  • Collaborated with team of 6 in the development of Buyer Assistant Handbook
  • Managed a store that exceeded company expectations in every category during the Q4, 2024, earning an award from the CEO.

Timeline

Cross Funtional Store Manager

CarMax Auto Superstores Inc.
09.2021 - Current

Sr. Buyer

CarMax Auto Superstores Inc.
04.2017 - 09.2021

Buyer

CarMax Auto Superstores Inc.
10.2012 - 04.2017

Service Advisor

CarMax Auto Superstores Inc.
07.2010 - 10.2012

Automotive Painter

CarMax Auto Superstores Inc.
11.2008 - 07.2010

Automotive Detailer

CarMax Auto Superstores Inc.
03.2004 - 11.2008

High School Diploma -

Tremper High School

No Degree - Education

Calvin College

No Degree - Education

University of Wisconsin, Milwaukee

Above and Beyond Award

I was awarded the coveted Above and Beyond Award for my exceptional customer service. This award is only given to 2 individuals a year. 

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