Luke Robert Leo
Holly springs,NC
Summary
Friendly, outgoing, and hardworking individual with strong communication skills and a passion for providing excellent customer service. Highly adaptable and dependable, with a proven ability to build positive relationships, solve problems efficiently, and contribute to team success. Dedicated to maintaining a positive attitude and a strong work ethic from clock-in to clock-out.
Experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
Raptor Consultants Group
09.2025 - Current
- Manage high-value client relationships, ensuring tailored solutions that align with growth and retention goals.
- Collaborate across departments to execute strategies that drive long-term partnerships.
- Build and lead a developing team by conducting interviews, onboarding, and hands-on training.
- Mentor team members toward career advancement while continuing to produce individually.
- Skills: Team Building
- Interviewing
- Employee Training
Junior Account Manager / Sales Representative
Raptor Consultants Group
06.2025 - Current
- Performed face-to-face sales presentations and product pitches.
- Supported team leadership initiatives and contributed to a high-performance sales environment.
- Skills: Sales
- Face-to-Face Sales
- Pitching
Oven Cook / Delivery Driver
J&S Pizza
04.2022 - 08.2024
- Managed the pizza oven and monitored cooking times to ensure high-quality food.
- Efficiently transferred pizzas to packing for timely delivery.
- Delivered orders promptly with friendly customer interaction.
- Resolved cooking or delivery issues to maintain customer satisfaction.
- Maintained a clean and organized kitchen and delivery area.
Manager / Lifeguard
Triangle Aquatics LLC
04.2022 - 09.2022
- Oversaw pool deck operations, ensuring staff followed safety procedures.
- Performed chemical testing and adjusted levels for a safe environment.
- Assisted with staff training and mentored new lifeguards.
- Provided exceptional customer service and handled guest concerns.
- Performed opening/closing procedures and maintained facility cleanliness.
Winter Service Pool Cleaning Technician
10.2021 - 12.2021
- Provided comprehensive pool maintenance services during winter months, ensuring optimal performance and cleanliness.
- Cleaned and serviced pool filters, pumps, and heaters, preventing wintertime malfunctions and prolonging equipment lifespan.
- Applied winterizing chemicals and maintained water quality levels to prevent freezing and damage.
- Inspected pool covers, ensuring secure installation and protection from debris.
- Communicated effectively with customers about necessary seasonal adjustments and maintenance recommendations.
Lifeguard (Seasonal)
Triangle Aquatics LLC
04.2021 - 09.2021
- Monitored pool activity and enforced safety guidelines.
- Maintained clean facilities and accurate chemical records.
- Delivered First Aid and CPR in emergency situations.
- Assisted swimmers and addressed guest concerns.
Lifeguard (Seasonal)
04.2020 - 09.2020
- Ensured swimmer safety and provided emergency care when needed.
- Kept pool areas clean and hazard-free.
- Recorded and monitored chemical levels.
Cashier / Drive-Thru Attendant
Zaxby's
12.2019 - 03.2020
- Delivered prompt and friendly service at both the counter and drive-thru.
- Operated the cash register accurately and managed transactions.
- Assisted guests with menu questions and customized orders.
- Maintained a clean and welcoming environment during peak hours.
Lifeguard (Seasonal)
Aquatic Management Group
04.2019 - 09.2019
- Maintained pool safety and facility cleanliness.
- Handled emergencies with CPR and First Aid.
- Monitored chemical balances for optimal swimming conditions.
Education
East Carolina University
12.2025
Skills
- Excellent verbal and interpersonal communication
- Strong customer service orientation
- Team leadership and collaboration
- Time management and multitasking
- Conflict resolution and problem-solving
- CPR & First Aid certified
- Quick learner with attention to detail
- Cash handling and POS operation
- Strength in lifting weights competed in powerlifting
Timeline
Senior Account Manager
Raptor Consultants Group
09.2025 - Current
Junior Account Manager / Sales Representative
Raptor Consultants Group
06.2025 - Current
Oven Cook / Delivery Driver
J&S Pizza
04.2022 - 08.2024
Manager / Lifeguard
Triangle Aquatics LLC
04.2022 - 09.2022
Winter Service Pool Cleaning Technician
10.2021 - 12.2021
Lifeguard (Seasonal)
Triangle Aquatics LLC
04.2021 - 09.2021
Lifeguard (Seasonal)
04.2020 - 09.2020
Cashier / Drive-Thru Attendant
Zaxby's
12.2019 - 03.2020
Lifeguard (Seasonal)
Aquatic Management Group
04.2019 - 09.2019
East Carolina University