Luke Robling
Orlando,FL
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance sales through strategic initiatives and foster a collaborative environment. Adept at problem-solving and critical thinking, ensuring high employee satisfaction and operational efficiency. Recognized for adaptability and a positive attitude in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Disney Hospitality Leadership Program
Walt Disney World Company
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
General Manager
McDonald's- Mann Enterprises
08.2021 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
McDonald's- Mann Enterprises
05.2020 - 08.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Department Manager
McDonald's-Mann Enterprises
06.2018 - 05.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Shift Manager
McDonald's- Mann Enterprises
01.2017 - 06.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Trainer
McDonald's- Mann Enterprises
07.2015 - 01.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
McDonald's- Mann Enterprises
01.2014 - 07.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Tourism And Hospitality Management
Johnson & Wales University
Providence, RI12-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Calm under pressure
Timeline
Disney Hospitality Leadership Program
Walt Disney World Company
06.2024 - Current
General Manager
McDonald's- Mann Enterprises
08.2021 - 05.2024
Assistant General Manager
McDonald's- Mann Enterprises
05.2020 - 08.2021
Department Manager
McDonald's-Mann Enterprises
06.2018 - 05.2020
Shift Manager
McDonald's- Mann Enterprises
01.2017 - 06.2018
Crew Trainer
McDonald's- Mann Enterprises
07.2015 - 01.2017
Crew Member
McDonald's- Mann Enterprises
01.2014 - 07.2015
Bachelor of Science - Tourism And Hospitality Management
Johnson & Wales University
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