LUKE ROCKWELL
Duluth,GA
Summary
Motivated individual with experience in customer service and sales. Expertise in building customer relationships and understanding customer needs. Strong communication and interpersonal adeptness for providing superior customer service. Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
High School Diploma, Norcross High School
05.2017
Junior Project Manager
United Signs
01.2023 - 09.2023
- Performed analytical research and communicated findings to upper management
- Trained new employees on customer prospecting and organizing strategies
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Utilized CRM software to manage and improve customer relationships
- Weeded out unlikely prospects and redirected time and effort to potential customers.
Refuse Associate
Valet High Living
10.2018 - 04.2019
- Collected refuse and recyclable materials from residential and commercial buildings
- Noted customer complaints regarding service quality or timings of service to forward complaints to higher management
- Disposed of hazardous materials in appropriate manner.
Valet Parking Attendant
Pinnacle Automotive Hospitality Services, Inc
10.2017 - 03.2018
- Parked and retrieved cars according to customer needs
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Education
High School Diploma -
Norcross High School
Norcross, GA05.2017
Skills
- Business Development
- Client Relations
- Interpersonal Communication
- Quality Control
- KPI Tracking
- Organizational Skills
Certification
- Hubspot: Customer Service Management
- PandaDoc Software
Timeline
Junior Project Manager
United Signs
01.2023 - 09.2023
Refuse Associate
Valet High Living
10.2018 - 04.2019
Valet Parking Attendant
Pinnacle Automotive Hospitality Services, Inc
10.2017 - 03.2018
Customer Service
High School Diploma, Norcross High School
05.2017
High School Diploma -
Norcross High School
- Hubspot: Customer Service Management
- PandaDoc Software
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