Luke Romo
San Antonio,TX
Summary
Experienced individual with a strong background in guiding teams, managing projects, and achieving metrics, while cultivating a welcoming atmosphere. Driven to provide superior service to all. Leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Merchant Service
PayBright
01.2024 - Current
- Supported large-scale events by setting up merchant accounts, providing training on point-of-sale systems, and ensuring that vendors had the correct equipment and processes in place for smooth transactions
- Managed troubleshooting and tech support for vendors experiencing issues with their payment systems, ensuring minimal disruption during busy event times
- Worked with the event operations team to ensure integration of various payment platforms and ease of use for high-volume transactions
- Coordinated real-time updates on payment status, kept track of sales, and reconciled transactions at the end of each day
Barista
Starbucks
05.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety throughout stores
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs while encouraging other partners to do so
- Cultivated genuine relationships with customers to guarantee satisfaction with each visit
- Contributed to a positive team environment through effective communication and collaboration with partners
- Assisted in training and mentoring new baristas and team members, ensuring adherence to company standards for customer service and product quality
- Facilitated partners' growth within the company by leading numerous Coffee Master Programs
- Worked in tandem with Store Managers, Shift Super Visors and Baristas, to boost metrics at every operational stage in several stores
Education
BBA - Business
Texas State Technical College
Harlingen, TX08-2022
Skills
- Collaboration
- Customer service
- Goal oriented
- Problem-solving abilities
- Product and service knowledge
- Reliability
- Team leadership
- Teamwork
- Time management
Timeline
Merchant Service
PayBright
01.2024 - Current
Barista
Starbucks
05.2021 - Current
BBA - Business
Texas State Technical College
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