Luke Ronkowski
Mooresville,NC
Summary
Senior Director of Research for Managed Services at TSIA, specializing in the analysis and dissemination of industry data to identify trends and develop strategic solutions. Demonstrated expertise in enhancing operational efficiency and driving innovation within the Managed Services sector. Proven ability to collaborate with cross-functional teams and stakeholders to deliver actionable insights that empower decision-making.
Overview
28
28
years of professional experience
Work History
Sr Director, Managed Services Research & Advisory
TSIA
Mooresville, NC
05.2022 - Current
- Examined and communicated industry trends and perspectives, tailored for Managed Services Organizations.
- Benchmark reviews and inquiries, providing actionable insights.
- Deliver valuable information to key stakeholders through advisory sessions and research briefings.
- Produced and delivered webinars focused on targeted industry themes.
- Foster collaboration and strategic alignment as Chair of the MS Advisory Board.
- Participate in the Research Champions initiative, cultivating a culture of continuous improvement.
- Achieved top-tier client retention metrics in research-focused areas.
NAV/BC Support Leader
Enavate
, US
07.2021 - 05.2022
- Undertake all project management activities required to respond to customer change requests and service requests.
- Supported team engagement through on-demand one-on-one communication.
- Evaluated team members' performance to identify strengths and growth areas.
- Assist leadership with pod strategy for a better customer experience.
- Facilitated communication among team members, account managers, presales, and customers regarding review of open cases and effort estimation.
- Ensure team members have the proper skill sets to meet customer demands.
- Interview potential team members, and onboard new team members as needed.
- Coordinated and organized schedules for regional resources.
- Ensure all approvals (service requests, change requests) and documentation are in place.
- Coordinate the design and implementation of post-go-live solutions that consider relevant operational problems and constraints, while meeting defined key objectives.
- Build and manage internal and external relationships with senior project stakeholders, and establish a relationship as a Trusted Advisor.
- Execution of best practice change management processes for the customers, as required.
- Ensure that the customer’s releases are coordinated, documented, controlled, communicated, and completed according to agreed plans and commitments.
- Crisis management.
Managed Services Manager
Biz Technology Solutions
Mooresville, NC
11.2010 - 07.2021
- Manage internal operational standards and productivity targets
- Utilized exemplary negotiation skills to obtain service agreements and assure quality standards
- Set aggressive targets for employees to drive company success and strengthen motivation
- Coordinated IT projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Engaged prospects and customers through various events, including trade shows, seminars and workshops
- Guided organizational technology strategy and roadmaps
- Developed Power BI dashboards for engineers to help keep track of kpi's
- Lead weekly meetings with team members to review customer metrics and identify issues and quickly address problems
- Manage high-value accounts through consultative selling, effective customer solutions and promoting business opportunities
Marketing Sales Manager
Titan Fabrication
Gastonia, NC
04.2010 - 11.2010
- Create Marketing Strategies for new synthetic turf line
- Maintain Client Relations
- Attend weekly networking groups such as BNI, Gaston Chamber, Montcross Chamber, and Hood Hargett Breakfast Club
- Train sales representatives
- Create weekly goals and sales strategies
- Performed inspections and repaired company computers
- Worked with Microsoft office, (Suite includes Word, Excel, Access, and Outlook), Microsoft Exchange Server
Store Manager, PC Technician
Nueman Technologies
Gastonia, NC
10.2009 - 04.2010
- Installed network adapters, sound cards and hard drives
- Installed and configured operating systems such as windows xp, vista
- Performed inspections and repaired personal computers
- Worked with Microsoft office
- Installed windows xp and created cross-over cables
- Diagnosed and troubleshoot problematic systems
- Worked with Norton Symantec and Avira AntiVirus
Store Manager
Instant Imprints
Gastonia, NC
07.2007 - 08.2009
- Maintained client relations
- Performed outside sales calls
- Participated in networking groups
- Managed all production: Embroidery, Screen Printing, & Signs
Vice President
Acme Cap & Clothing
Orlando, FL
08.1997 - 07.2007
- Managed staff of 6-8 employees
- Made outside sales calls
- Maintained client relations
- Assisted in opening two new locations
- Entered Payroll, Created Schedules
- Oversaw production with all embroidery and promotional items
- Was top salesman for 7 months straight
Education
Bachelor of Arts - Information Security Systems
ITT Technical Institute
North Carolina01.2013
Skills
- Presentations and public speaking
- Analytical thinking
- Data interpretation
- Team leadership
- Trend analysis
- Client relationship management
- Training and mentoring
- Cross-functional coordination
- Solution-oriented approach
- Client engagement
- Research
- Revenue growth
- Leadership experience
- Budget administration
- Project management
- Contract negotiation
- Budgeting
- Staff management
- Project lifecycle management
Affiliations
HTG Evolve, 2018 to 07/01/21
Timeline
Sr Director, Managed Services Research & Advisory
TSIA
05.2022 - Current
NAV/BC Support Leader
Enavate
07.2021 - 05.2022
Managed Services Manager
Biz Technology Solutions
11.2010 - 07.2021
Marketing Sales Manager
Titan Fabrication
04.2010 - 11.2010
Store Manager, PC Technician
Nueman Technologies
10.2009 - 04.2010
Store Manager
Instant Imprints
07.2007 - 08.2009
Vice President
Acme Cap & Clothing
08.1997 - 07.2007
Bachelor of Arts - Information Security Systems
ITT Technical Institute
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