Luke Salva
Mesa,United States
Summary
Highly versatile and innovative IT Professional and Technician with significant experience in a variety of
high-powered settings. Recognized for the ability to understand what is necessary to quickly
solve problems and ensure customer satisfaction. Thrives on challenging environments with time
constraints.
Overview
13
13
years of professional experience
Work History
Desktop Support Technician II
NewRez
Tempe, AZ
09.2024 - Current
- Configured and troubleshot printers, scanners, and other peripherals.
- Installed hardware and software updates and upgrades.
- Assisted with network administration tasks such as user account setup and maintenance.
- Developed and maintained documentation related to desktop support procedures.
- Resolved complex customer service issues involving desktop systems.
- Provided remote assistance to users via phone, email, or remote access tools.
- Managed inventory of IT assets, including laptops, PCs, and mobile devices.
- Troubleshot issues with local area networks and wide area networks.
- Maintained asset database containing information about all installed hardware and software items.
- Coordinated with vendors for repair services when necessary.
- Conducted periodic audits of user accounts to ensure compliance with established standards.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Was involved in moving facility to a new location.
IT Help Desk Technician
Gila River Health Care
Sacaton, AZ
08.2022 - Current
- Created new accounts, reset passwords and configured access to security and email groups for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Maintained records, logs and lifecycle documentation of work requests.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employees while making sure users have the necessary software installed on their devices to complete their tasks.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Repair Technician
Gym Tech
Mesa, AZ
03.2019 - 08.2022
- Routinely inspected equipment for preventive maintenance needs.
- Made sure to address any safety concerns in fitness facilities.
- Assisted customers with various types of technical issues via email, and telephone.
- Installed new equipment, wiring and machinery in facilities.
- Examined machines and equipment to diagnose or make repairs.
- Read and understood diagrams and schematics to accurately perform repairs.
- Performed routine software and hardware upgrades to meet industry standards across Arizona.
Bilingual Technical Support
GoDaddy
Scottsdale, AZ
05.2015 - 02.2019
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Assisted customers in understanding products, components and systems using technical demonstration.
- Developed and maintained strong relations with customers to meet quality expectations.
- Used remote login tools to assist clients with technical and product questions.
- Stayed up to date with latest software developments to enhance job knowledge.
- Demonstrated advanced product knowledge to solve customer issues.
- Maintained up-to-date case documentation for future reference.
Sales Associate
Safelite Auto Glass
Chandler, Arizona
05.2014 - 05.2015
- Helped customers find specific products, answered questions and offered product advice.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate, and establish lucrative client relationships.
English Teacher Volunteer
Asociacion De Familias Educadores
Silvania, Cundinamarca Colombia
11.2011 - 06.2013
- Tutored students requiring additional assistance in grammar and reading comprehension.
- Customized innovative methods and materials to produce effective learning experiences.
- Tested students on concepts taught in class to determine comprehension levels.
- Identified online resources to complement traditional course materials and aid in student learning.
Education
High School Diploma -
Gimnasio Virtual San Francisco Javier De Cajica
Cajica Colombia12.2012
Skills
- Troubleshooting and diagnostics
- Mac and PC proficiency
- Hardware upgrades
- Application installations
- Fluent in Spanish
- Service desk support
- Computer maintenance
- Proficient with Office 365
- Microsoft Office
- Service ticket tracking
- Mobile device deployment
- Tracking and Documentation
Affiliations
- Gaming
- Rock climbing
- Mountain Biking
- Canyoneering
- Currently training for Black Canyon Ultra-marathon
- I breed Neocaridina Davidi shrimp
Timeline
Desktop Support Technician II
NewRez
09.2024 - Current
IT Help Desk Technician
Gila River Health Care
08.2022 - Current
Repair Technician
Gym Tech
03.2019 - 08.2022
Bilingual Technical Support
GoDaddy
05.2015 - 02.2019
Sales Associate
Safelite Auto Glass
05.2014 - 05.2015
English Teacher Volunteer
Asociacion De Familias Educadores
11.2011 - 06.2013
High School Diploma -
Gimnasio Virtual San Francisco Javier De Cajica
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