Luke Sam
BRONX,NY
Overview
6
6
years of professional experience
Work History
Ticket Seller
TOPVIEW TOURS BUS
New York, NY
02.2022 - Current
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Assisted in training new staff members on company protocols and best practices related to the ticket selling process.
- Worked closely with event promoters to ensure accurate distribution of complimentary tickets or special promotions as needed.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
Front Desk Receptionist
Royal Hotel Bronx
The Bronx, NY
06.2020 - 03.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Cook's Assistant
Hard Rock Cafe
New York, NY
10.2019 - 12.2020
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Monitored food quality and temperature for safe consumption.
- Followed recipes closely for consistent taste, quality and presentation.
Warehouse Worker
Overnight Warehouse Hi-Lo Forklift
The Bronx, NY
09.2017 - 11.2018
- Consistently lifted materials weighing as much as [Number] pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
Education
GED -
Bronx Community College of The City University of New York
The Bronx, NY01.2019
Skills
- Customer Service
- Cash Handling
- Problem Solving
- Excellent Communication
- Decision Making
- Sales Techniques
- Multitasking
- Professionalism
- Ticket Sales
- Product Knowledge
- Organization
- Time Management
- Adaptability
- Positive Attitude
- Attention to Detail
- Reservation Management
- Information Assistance
- Mathematical Calculations
- Basic Computer Skills
- Booking Issues
- Check-In Procedures
- Product Recommendations
- POS Systems
- Inventory Stocking
- Customer Relations
- Honest and Dependable
- Customer Assistance
- Problem-Solving
- Basic Mathematics
- Cash Register Operations
Timeline
Ticket Seller
TOPVIEW TOURS BUS
02.2022 - Current
Front Desk Receptionist
Royal Hotel Bronx
06.2020 - 03.2023
Cook's Assistant
Hard Rock Cafe
10.2019 - 12.2020
Warehouse Worker
Overnight Warehouse Hi-Lo Forklift
09.2017 - 11.2018
GED -
Bronx Community College of The City University of New York