Overview
Work History
Education
Skills
Timeline
Generic

Luke Sam

BRONX,NY

Overview

6
6
years of professional experience

Work History

Ticket Seller

TOPVIEW TOURS BUS
02.2022 - Current
  • Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
  • Assisted in resolving customer issues or concerns promptly and professionally.
  • Assisted in training new staff members on company protocols and best practices related to the ticket selling process.
  • Worked closely with event promoters to ensure accurate distribution of complimentary tickets or special promotions as needed.
  • Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
  • Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.

Front Desk Receptionist

Royal Hotel Bronx
06.2020 - 03.2023
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees, and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Cook's Assistant

Hard Rock Cafe
10.2019 - 12.2020
  • Prepared food orders to support waitstaff and other team members.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Monitored food quality and temperature for safe consumption.
  • Followed recipes closely for consistent taste, quality and presentation.

Warehouse Worker

Overnight Warehouse Hi-Lo Forklift
09.2017 - 11.2018
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Checked packages and merchandise for damage and notified vendors.

Education

GED -

Bronx Community College of The City University of New York
The Bronx, NY
01.2019

Skills

  • Customer Service
  • Cash Handling
  • Problem Solving
  • Excellent Communication
  • Decision Making
  • Sales Techniques
  • Multitasking
  • Professionalism
  • Ticket Sales
  • Product Knowledge
  • Organization
  • Time Management
  • Adaptability
  • Positive Attitude
  • Attention to Detail
  • Reservation Management
  • Information Assistance
  • Mathematical Calculations
  • Basic Computer Skills
  • Booking Issues
  • Check-In Procedures
  • Product Recommendations
  • POS Systems
  • Inventory Stocking
  • Customer Relations
  • Honest and Dependable
  • Customer Assistance
  • Problem-Solving
  • Basic Mathematics
  • Cash Register Operations

Timeline

Ticket Seller

TOPVIEW TOURS BUS
02.2022 - Current

Front Desk Receptionist

Royal Hotel Bronx
06.2020 - 03.2023

Cook's Assistant

Hard Rock Cafe
10.2019 - 12.2020

Warehouse Worker

Overnight Warehouse Hi-Lo Forklift
09.2017 - 11.2018

GED -

Bronx Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Luke Sam