Luke Sargent
Gloucester,MA
Summary
Motivated and detail-oriented business student with a solid foundation in marketing, finance, and management. Seeking an entry-level position to leverage strong analytical and problem-solving skills, while contributing to the growth and success of a dynamic organization.
Professional in technical support and team leadership with strong emphasis on effective communication and problem-solving. Proven ability to manage and coordinate help desk operations, ensuring timely and efficient solutions to technical issues. Skilled in fostering team collaboration, adapting to changing needs, and driving results through strategic planning and resource management. Known for reliability, strong interpersonal skills, and proactive approach to achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Help Desk Supervisor IT Department
Nichols College
07.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed help desk consisting of 12 employees and conducted performance evaluations.
Marketing/Analytics Intern
Essex Bay Engineering
05.2023 - 08.2023
- Analyzing Software for the company, putting into PowerPoints to share to my higherups for them to understand
- Marketing the company on social media and showing daily life at the company
Cashier/Inventory Control
Turners Seafood
01.2018 - 01.2023
- Fish processing, weighing out the fish to get the correct cost per pound for the customer
- Sanitization control
Bag storage/ maintenance
Bass Rocks Golf Club
01.2017 - 01.2018
- Cleaned golf bags and stored away the bags that were supposed to be, set up weddings/ events
Education
Masters in Business Administration - Marketing Concentration
Nichols College
Dudley, MA11.2024
Bachelor of Science - business
Nichols College
Dudley, MA05-2024
Skills
- Microsoft Word
- Excel
- PowerPoint
- Network Troubleshooting
- End-user support
- Ticketing System
- Detailed documentation
- Leadership trained
References
- Chris Burroughs, 9789858465, Chris@essexbayengineering.com, Essex Bay Engineering, Owner/operator
- Tim Howard, 7742561919, timothy.howard@nichols.edu, Nichols College, Coach
- Jim Turner, 9783753027, jim@turners-seafood.com, Turners Seafood, Owner/operator
- Peter Hood, 9783021310, peterhood@bassrocksgolfclub.org, Bass Rocks Golf Club, GM/Director of Golf
Timeline
Help Desk Supervisor IT Department
Nichols College
07.2024 - Current
Marketing/Analytics Intern
Essex Bay Engineering
05.2023 - 08.2023
Cashier/Inventory Control
Turners Seafood
01.2018 - 01.2023
Bag storage/ maintenance
Bass Rocks Golf Club
01.2017 - 01.2018
Masters in Business Administration - Marketing Concentration
Nichols College
Bachelor of Science - business
Nichols College
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