Luke Schaefer
Omaha,NE
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated hard worker with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with identifying and treating pest infestations using effective methods. Utilizes thorough inspection techniques and safe application practices to ensure successful outcomes. Track record of excellent problem-solving skills and strong customer relations.
Overview
11
11
years of professional experience
Work History
Pest Control Technician
Abc Termite And Pest - Lincoln, Omaha & Surrounding Areas
06.2024 - 06.2025
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Drove to customer residences and places of business to inspect for pests.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Complied with safety guidelines and regulations with during pest control processes.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Applied chemical solutions on building surfaces to eliminate pests.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Inspected properties for signs of pests and identified infestation sources, ensuring thorough assessments.
- Enhanced customer trust by explaining pest control process and setting realistic expectations for treatment outcomes.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
- Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
- Enhanced reputation of company through exceptional customer service and effective pest elimination methods.
- Performed routine maintenance on pest control equipment to manage wear and tear.
Carpet Cleaning Technician
Steam-a-way Of Nebraska
07.2023 - 05.2024
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Identified appropriate spotting agents to use on persistent stains.
- Inspected cleaning sites to provide cost estimates to customers.
Cook
Rusty Taco
09.2022 - 07.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
Delivery Driver
Amazon
02.2023 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Planned delivery routes and most efficient methods of distribution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Refilled truck after completing deliveries to return in ready-to-use condition.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
Froster/Bakery Assistant/Sanitation Worker
Nothing Bundt Cakes
06.2019 - 03.2022
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
- Sanitized surfaces, equipment and components using chemicals like detergent and degreaser.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Collected, sorted and disposed of garbage and recycling from production work areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Washed dishes and sanitized prep area at end of each shift.
- Lifted and moved items weighing over 50 pounds using proper lifting techniques.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Operated commercial kitchen equipment and tools.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Approved products before sale to maintain highest level of quality control.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Decorated baked goods and designed visually appealing displays of finished products.
- Frosted cakes and prepared frosting with a mixing bowl and paddle.
- Made sure all cakes came out of of the pans completely and were visually appealing.
- Organizing tickets and orders that come through and completing them in a timely manner to make sure customers get their cake on the exact time they schedule to pick it up.
Grill Cook
Dairy Queen Grill & Chill
02.2018 - 10.2018
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Oversaw care and maintenance of kitchen equipment.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Provided support to crew members through all facets of food preparation and delivery.
- Monitored line efficiency and implemented improvements for increased productivity.
- Distributed food to team members with efficiency in high-volume environment.
- Handled portion control activities according to specified instructions provided by chef.
- Prepared numerous orders each shift.
- Planned and delegated all facets of ingredient preparation.
- Restocked stations and supplies during slower periods between rushes.
- Cleaned food preparation equipment, work areas and counters or tables.
- Prepared ingredients and cooked food using standardized recipes and food preparation checklists.
- Grilled, cooked and fried foods such as french fries, chicken tenders, fish, etc.
- Adjusted recipes with different ingredients or preparation methods based on customers' requests.
- Planned work on orders so items served together finished cooking at same time.
- Garnished finished meats with sauces and toppings for flavor or appearance.
- Accepted payments and made change or wrote charge slips as necessary.
Pizza Delivery Driver/Pizza Maker
Casey's
05.2017 - 08.2017
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Developed and maintained professional relations between customer, store personnel and company.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Prepared pizza and put it in the oven.
- Washed dishes as part of closing duties.
- Accurately counted tips from delivery routes and at times distributed it evenly with other delivery drivers at the end of the night.
Dog Daycare Attendant
Come Sit Stay Pet Resort
05.2017 - 08.2017
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Supported optimal animal health and comfort with frequent bedding changes.
- Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for all the dogs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Worked 5 to 10-hour shifts with oversight of 10-35 animals in kennels or holding pens.
- Reset procedure rooms between appointments and disinfected equipment.
Dog Daycare Attendant
Paw Spa Pet Resort
08.2014 - 08.2016
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Supported optimal animal health and comfort with frequent bedding changes.
- Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for all the dogs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Worked 5 to 8-hour shifts with oversight of 10-35 animals in kennels or holding pens.
- Reset procedure rooms between appointments and disinfected equipment.
Education
Bachelor of Science - Biology
University of Nebraska At Omaha
Omaha, NEBachelor of Science - Biology
Northwest Missouri State University
Maryville, MOHigh School Diploma -
Millard West High School
Omaha, NE05.2016
Skills
- Detail-Oriented
- Problem Solving
- Verbal and Written Communication
- Public Safety Measures
- Equipment Maintenance
- Adaptable and Flexible
- Heavy Lifting
- Minor Repairs
- Reliable and Dependable
- Quality Control
- Basic Mathematics
- Rodent control
- Property inspection
- Pesticide applications
- Pest identification
- Teamwork
- Customer service
- Time management
Timeline
Pest Control Technician
Abc Termite And Pest - Lincoln, Omaha & Surrounding Areas
06.2024 - 06.2025
Carpet Cleaning Technician
Steam-a-way Of Nebraska
07.2023 - 05.2024
Delivery Driver
Amazon
02.2023 - 06.2023
Cook
Rusty Taco
09.2022 - 07.2023
Froster/Bakery Assistant/Sanitation Worker
Nothing Bundt Cakes
06.2019 - 03.2022
Grill Cook
Dairy Queen Grill & Chill
02.2018 - 10.2018
Pizza Delivery Driver/Pizza Maker
Casey's
05.2017 - 08.2017
Dog Daycare Attendant
Come Sit Stay Pet Resort
05.2017 - 08.2017
Dog Daycare Attendant
Paw Spa Pet Resort
08.2014 - 08.2016
Bachelor of Science - Biology
University of Nebraska At Omaha
Bachelor of Science - Biology
Northwest Missouri State University
High School Diploma -
Millard West High School
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