Luke Sellner
Cottage Grove,MN
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer [Number] years of related experience to a challenging position with room for advancement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Overview
3
3
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
08.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Developed and implemented strategies to reduce risk and increase profitability.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Barista
Starbucks
10.2021 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Host
Hazelwood Food And Drink
09.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Host
Applebee's Grill + Bar
01.2023 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Cashier
Dicks Sporting Goods
03.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
GED -
Minnesota Virtual
St Paul, MN08.2023
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Relationship Building
- Customer Service-Oriented
- Analytical Thinking
- Goal Planning
- Self-motivated nature
- Risk management policies
- Analyzing performance
- Teller experience
Timeline
Host
Hazelwood Food And Drink
09.2023 - 03.2024
Customer Experience Banker
Huntington National Bank
08.2023 - Current
Host
Applebee's Grill + Bar
01.2023 - 09.2023
Cashier
Dicks Sporting Goods
03.2022 - 12.2022
Barista
Starbucks
10.2021 - 08.2024
GED -
Minnesota Virtual