Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Luke Shahan

Luke Shahan

Flagstaff,AZ

Summary

A dedicated and detail-oriented software engineering student with a strong foundation in customer service and team collaboration. Possesses hands-on experience in C, Python, JavaScript, and full-stack web development, complemented by over three years of experience in fast-paced retail and public service environments. Currently pursuing a Bachelor's degree to further develop technical expertise and contribute to innovative software solutions.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Specialist

Sam's Club
03.2025 - Current
  • Drove membership acquisition and renewals by effectively communicating the value proposition of Sam's Club benefits, resulting in consistent growth of the member base.
  • Served as the primary point of contact for member inquiries, resolving complex account issues with a high degree of professionalism and ensuring a positive and seamless member experience.
  • Served as a team lead whenever team lead is not present.

Recreation Leader

Surprise Parks & Recreation
02.2023 - 02.2025
  • Planned, organized, and led recreational activities for diverse groups of up to 50 community members.
  • Supervised seasonal staff, managed event logistics, and used participant feedback to enhance program quality.

Education

Bachelor of Science - Software Engineering

Northern Arizona University
Flagstaff, AZ

Associate of Applied Science - Software Engineering

Northern Arizona University
Flagstaff, AZ
01.2025

Skills

  • Languages: C, Python, SQL, JavaScript, HTML/CSS
  • Frameworks & Technologies: Nodejs, Express, React (learning)
  • Developer Tools: Git, VS Code, MySQL Workbench, Command Line
  • Root-cause analysis
  • Resource allocation
  • Workflow automation
  • Multitasking
  • Team building
  • Project planning

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of Gaming Workout Hub.
  • Supervised team of 15 staff members.
  • Documented and resolved a backend server issue which led to storing user data properly.

Certification

  • Gasoline Certified, Sam's Club - Since May 2025
  • Bootcamp For Web Development Training - Since August 2024

Timeline

Specialist

Sam's Club
03.2025 - Current

Recreation Leader

Surprise Parks & Recreation
02.2023 - 02.2025

Associate of Applied Science - Software Engineering

Northern Arizona University

Bachelor of Science - Software Engineering

Northern Arizona University

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