Summary
Overview
Work History
Education
Skills
Timeline
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Luke Simon

Giddings,TX

Summary

Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.

Overview

17
17
years of professional experience

Work History

Real Estate Agent

eXp worldwide LLC
Giddings, Texas
06.2016 - Current
  • Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Maintained updated knowledge of local real estate markets.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Prepared comparative market analysis to estimate properties' value.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Coordinated appointments to show homes to prospective buyers.
  • Organized promotional materials used in sales presentations.
  • Created detailed property descriptions for use in marketing material.
  • Responded promptly to client inquiries via phone or email.
  • Participated in community outreach programs to promote services offered by the company.
  • Managed real estate transactions from initiation to closing.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.

CSR, Sales

Thomas Printworks
Austin, Texas
05.2017 - 08.2018
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Operated register, handled cash and processed credit card transactions.
  • Reset store displays for special events and seasonal merchandise changes.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Filed Service MAnager

Southern Star Dish Network
Austin, TX
06.2013 - 06.2016
  • Developed and implemented field service policies and procedures.
  • Organized, directed, supervised and evaluated the work of assigned personnel.
  • Resolved customer complaints regarding field service operations.
  • Monitored inventory levels for spare parts and supplies for field service technicians.
  • Scheduled preventive maintenance visits to ensure optimal performance of equipment in the field.
  • Coordinated with vendors to provide timely repair services to customers.
  • Trained new employees on company policies and procedures related to field service operations.
  • Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
  • Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.
  • Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
  • Investigated customer complaints related to quality control issues in the field.
  • Ensured compliance with safety regulations while performing duties in the field.
  • Developed strategies for improving customer satisfaction ratings within specified timeframe.
  • Oversaw onsite and offsite maintenance, repair and installation jobs.
  • Coordinated installation and technical support of equipment.
  • Initiated process improvements to reduce cost of services.
  • Established staff schedules and assignments based on needs and equipment availability.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented quality control measures to uphold company standards.

General Manager

Waffle House
Youngstown, OH
06.2009 - 06.2012
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, interviewed and hired qualified staff for open positions.

General Manager

Pizza Hut
Niles , OH
06.2007 - 06.2009
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.

Education

BBA - Business Management

Westminster University
New Castle, PA
06-2001

High School Diploma -

Salem High School
Salem, OH
06-1999

Skills

  • Negotiations expert
  • Market monitoring
  • Partnership Development
  • Property sales
  • Real estate development
  • Appraisal procedures
  • Client Needs Assessment
  • Social Media Marketing
  • Excellent communicator
  • Client management
  • Sales Planning
  • Business Planning
  • Profitability Optimization
  • New Business Development
  • Persuasive Negotiations
  • Positive and upbeat
  • Systems and software expertise
  • Extensive personal network
  • Accountability
  • Coaching and Mentoring
  • Operations Management
  • Strategic Thinking
  • Succession Planning
  • Training Method Development
  • Employee Interviewing
  • Team Exercises
  • Adaptability and Flexibility

Timeline

CSR, Sales

Thomas Printworks
05.2017 - 08.2018

Real Estate Agent

eXp worldwide LLC
06.2016 - Current

Filed Service MAnager

Southern Star Dish Network
06.2013 - 06.2016

General Manager

Waffle House
06.2009 - 06.2012

General Manager

Pizza Hut
06.2007 - 06.2009

BBA - Business Management

Westminster University

High School Diploma -

Salem High School

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Luke Simon