Luke Smith
Orland,CA
Summary
Skilled in quality control and performance improvement, I significantly enhanced operational efficiency and patient care at Dignity Health by adhering to stringent cleanliness and infection control protocols. My experience in machinery operations and fostering positive team environments across roles has consistently elevated customer satisfaction and compliance with OSHA standards.
Overview
4
4
years of professional experience
Work History
Environmental Services
Dignity Health
12.2022 - Current
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
- Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
- Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
Barista
Dutch Bros
06.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines and utensils daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Manager
Burger King
10.2020 - 03.2023
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
None - Health Administration
Butte College
Oroville, CASkills
- Repetitive work
- Quality control
- Hand-eye coordination
- Equipment operation
- Machinery operations
- Performance improvement
- Equipment monitoring
- Quality control analysis
Timeline
Environmental Services
Dignity Health
12.2022 - Current
Barista
Dutch Bros
06.2022 - 03.2023
Manager
Burger King
10.2020 - 03.2023
None - Health Administration
Butte College
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