Luke Steele
Cambridge,MA
Overview
7
7
years of professional experience
Work History
Business Analytics Specialist
Harvard Federal Credit Union
Cambridge, MA
06.2022 - Current
- Created and maintained custom dashboards for upper management and the Board of Directors to assist with business decisions
- Built custom reports using CRM software
- Used Python and R to create predictive models to reduce customer attrition
- Collaborated with the marketing department to analyze and improve campaign effectiveness
- Developed and documented standard procedures
- Trained and mentored new employees and performed as training captain for the team
- Took data science courses through the Harvard Extension School to improve my technical skills
Customer Service Representative
Micro Center
Cambridge, MA
09.2021 - 04.2022
- Processed transactions accurately and efficiently.
- Consistently exceeded sales targets.
- Trained and supported new customer service reps.
Business Analyst Intern
Evolve Collective Consulting
Spring, TX
06.2020 - 12.2021
- Performed market research.
- Generated leads for new business.
- Summarized and consolidated expert trading recommendations on thousands of stocks.
Summer Intern
Airway Management Education Center
Farmington, CT
06.2018 - 09.2019
- Tested and edited new online courses, websites, and application.
- Analyzed customer feedback to provide recommendations for website improvement.
- Compiled data in spreadsheets.
Medical Records Intern
Cardiology PC
Hartford, CT
06.2019 - 08.2019
- Labeled and sorted medical records using Athenahealth Software.
- Eliminated backlog of over 2,000 files.
- Interfaced with other practices to gather important patient documents.
Waitstaff
Atria Senior Living Inc.
Farmington, CT
06.2018 - 08.2018
- Served breakfast, lunch, and dinner to 90 residents of assisted living community.
- Coordinated and led exercise and recreation programs tailored for groups of 10-20 residents.
Tutor
Tufts Literacy Corps
Medford, MA
09.2017 - 05.2018
- Tutored elementary school students and assisted with homework.
- Created lesson plan for middle school child who struggled in math.
Education
Bachelor of Science - Mechanical Engineering
Tufts University
Medford, MA05.2021
Skills
Solidworks, Python, Matlab, Stata, SQL, DCF Analysis, Labview, Excel,
Relevant Coursework
Instruments and Experiments, Mechanics 1 and 2, Engineering Design 1 and 2, Thermal Fluid Systems, Data Science - Sustainability, Power Generation Systems, Electromechanical Systems and Robotics, Organisms and Population W/Lab, Introduction to Computer Science, Environmental Economics, Intro to Computing in Engineering, Fluid Mechanics, Materials and Manufacturing 1, Materials Science and Engineering, Mechanics of Composite and Heterogeneous Materials
Timeline
Business Analytics Specialist
Harvard Federal Credit Union
06.2022 - Current
Customer Service Representative
Micro Center
09.2021 - 04.2022
Business Analyst Intern
Evolve Collective Consulting
06.2020 - 12.2021
Medical Records Intern
Cardiology PC
06.2019 - 08.2019
Summer Intern
Airway Management Education Center
06.2018 - 09.2019
Waitstaff
Atria Senior Living Inc.
06.2018 - 08.2018
Tutor
Tufts Literacy Corps
09.2017 - 05.2018
Bachelor of Science - Mechanical Engineering
Tufts University
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