Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Stephens

Columbia

Summary

Experienced retail professional with a strong background in leadership, customer service, and operational management, transitioning into the IT field. Proven ability to manage teams, resolve complex customer issues, and streamline front-end operations in high-pressure environments. Skilled in problem-solving, effective communication, and leveraging technology to improve processes. Seeking to apply strong analytical skills, attention to detail, and a passion for technology in an IT role to support organizational goals and drive innovation. Dedicated to continuous learning and professional growth in the IT industry.

Overview

5
5
years of professional experience

Work History

Front End Lead, Service Desk, Associate

Walmart
03.2020 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted customers with various services, including refunds, exchanges, and product inquiries, enhancing the overall shopping experience.
  • Managed a team of ~25 associates to ensure efficient store operations and customer satisfaction.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

Associate of Science - Information Technology

Purdue Global
West Lafayette, IN
09-2025

Skills

  • Customer Service Excellence
  • Team Collaboration
  • Data Entry & Record Keeping
  • Multitasking in Fast-Paced Environments
  • Handling High Volumes of Cash
  • Training & Mentoring
  • Problem Solving

Timeline

Front End Lead, Service Desk, Associate

Walmart
03.2020 - Current

Associate of Science - Information Technology

Purdue Global
Luke Stephens