Experienced retail professional with a strong background in leadership, customer service, and operational management, transitioning into the IT field. Proven ability to manage teams, resolve complex customer issues, and streamline front-end operations in high-pressure environments. Skilled in problem-solving, effective communication, and leveraging technology to improve processes. Seeking to apply strong analytical skills, attention to detail, and a passion for technology in an IT role to support organizational goals and drive innovation. Dedicated to continuous learning and professional growth in the IT industry.