Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Stephenson

Mooresville,NC

Summary

Beginning as just a regular cashier, I developed my salesmanship at this job while maintaining daily operations. As my knowledge of the business itself grew, more positions began to open up to me such as slicer and dishwasher. Today, I am the first person my manager looks to when he needs a shift covered for any position at this job. Due to my vast knowledge of the menu, I am able to better convince customers into buying more expensive food items. My seniority at this job makes me the defacto leader among my peers. I am entrusted by my manager to delegate what chores are done by who, train new employees, and manage customer complaints.

Overview

3
3
years of professional experience

Work History

Shift Leader

Due Pizzaioli Inc
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through quick and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

High School Diploma -

Lake Norman High School
Mooresville, NC
05-2028

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Complaint resolution
  • Sales and upselling

Timeline

Shift Leader

Due Pizzaioli Inc
06.2022 - Current

High School Diploma -

Lake Norman High School