Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Luke Summers

Avon,MA

Summary

Dynamic Front Desk Receptionist with a proven track record at Braintree-Weymouth Orthodontics, excelling in customer service and time management. Recognized for resolving billing discrepancies and enhancing client satisfaction through effective communication. Proficient in managing high-volume calls and maintaining confidentiality, contributing to a positive office environment. Proficiency in microsoft products and various office equipment.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Braintree-Weymouth Orthodontics
01.2025 - Current
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Collected payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Front Desk Receptionist

Dentistry for Children
11.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Learned to use many softwares such as word, powerpoint and other microsoft products as well as hardware such as copiers, fax machines and PCs.

Kitchen Staff Member

Montillios Braintree
09.2018 - 11.2024
  • Ensured workspace cleanliness and organization to meet stringent hygiene standards.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Washed, peeled and cut fruits and vegetables by hand and machine.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.

Education

Computer Tech

Blue Hills Regional Technical School
Canton, MA
06.2021

Skills

  • Customer service
  • Good attitude
  • Time management
  • Managing high stress situations
  • Following company policies effectively

Affiliations

Sunday school teacher at my local church


Middle School Youth volunteer for my community


Serves community in many different ways such as serving at Trunk R’ Treats as well as managing networking events for young adults in my community.

Timeline

Front Desk Receptionist

Braintree-Weymouth Orthodontics
01.2025 - Current

Front Desk Receptionist

Dentistry for Children
11.2023 - Current

Kitchen Staff Member

Montillios Braintree
09.2018 - 11.2024

Computer Tech

Blue Hills Regional Technical School

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