Luke Szymanek
New Lenox,IL
Summary
Dynamic professional with a proven track record at Caliber Tech Inc, excelling in technical support and customer service. Adept at problem-solving and strategic planning, I enhance operational efficiency and foster strong client relationships. My expertise in network troubleshooting and effective communication drives successful project outcomes and elevates user satisfaction.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Foreman
Stooges Landscaping
New Lenox, IL
06.2024 - Current
- Supervised daily operations and ensured compliance with safety regulations.
- Coordinated task assignments among crew members for efficient workflow.
- Monitored project progress and addressed issues promptly during execution.
- Maintained tools and equipment in optimal working condition for team use.
- Collaborated with management to improve operational procedures and efficiency.
- Conducted regular safety meetings to promote a safe work environment.
IT Support Consultant
Caliber Tech Inc.
Mokena, IL
06.2024 - Current
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Maintained positive working relationship with fellow staff and management.
- Served as first point of contact for incoming technical service calls and emails.
- Provided technical support to end users in resolving hardware and software related issues.
Volleyball Coach
Ultimate Volleyball Club
New Lenox, IL
06.2023 - Current
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Communicated regularly with parents regarding their child's progress in the sport.
- Planned strategies and selected optimal team lineups to execute game plans.
- Collaborated with school athletic directors to align volleyball program goals with broader athletic department objectives.
- Readied team to compete in tournaments and other special events.
Server
El Cortez Restaurant
Mokena, Illinois
06.2020 - Current
- Provided exceptional service to guests, ensuring a pleasant dining experience.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on restaurant procedures and customer service standards.
- Handled cash transactions accurately during busy service periods.
- Recommended menu items to enhance guest experiences based on preferences.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Lincoln-Way Central High School
New Lenox05-2022
Associates - CyberSecurity
Joliet Junior College
Joliet, ILSkills
- Network troubleshooting
- Security analysis
- Incident response
- Technical support
- Customer service
- Problem solving
- Project management
- Customer relationship management
- Process optimization
- Effective communication
- Strategic planning
Affiliations
I Enjoy Golfing, Rock Climbing, and taking advantage of nice weather!
Languages
German
Limited
English
Full Professional
Certification
Network Security Foundation
Timeline
Foreman
Stooges Landscaping
06.2024 - Current
IT Support Consultant
Caliber Tech Inc.
06.2024 - Current
Volleyball Coach
Ultimate Volleyball Club
06.2023 - Current
Server
El Cortez Restaurant
06.2020 - Current
High School Diploma -
Lincoln-Way Central High School
Associates - CyberSecurity
Joliet Junior College