Luke Takaki
Placentia,CA
Summary
Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Leader
STARBUCKS CMU
Mount Pleasant, Mi
02.2021 - 05.2023
- Conducted applicant interviews, processed newly hired team members, trained new and existing team members, created weekly staff work schedules, performed opening and closing store duties, monitored product supply levels and processed supply orders to maintain product availability, completed sales safe deposits and took customer drink and orders
- As a Team Leader responsible for handling and resolving customer issues and complaints in a positive manner to maintain Starbucks company image.
- Would help over 500 costumers a day, working 4 days a week.
Sales/Events/Operational Manager
Glowzone
Huntington Beach, CA
02.2017 - 10.2018
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control. With budgets as low as $150-$72,000
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
Operational/Sales Manager
Skyzone
Anaheim, CA
01.2015 - 02.2017
- Skilled at working independently and collaboratively in a team environment with up to 6 different departments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Neuroscience and Psychology
CENTRAL MICHIGAN UNIVERSITY
Mount Pleasant, MichiganSkills
- Sales Expertise
- Client Service/Complaint Resolution
- Orientation/Staff Training
- Strategic Planning
- Complex Problem-Solving
- Shift Scheduling/ Management
- Data Analysis
Leadership Activities And Volunteering
Member * Chi Phi * Values based on Truth, Honor, and Personal Integrity promoting Leadership
Student Government Association - Member with responsibility of the liaison to the Inter Fraternity Council (IFC). Weekly meetings to discuss current and new activities at CMU. Reviewed, discussed, and voted on new policies under the SGA. Responsible for relaying these changes with the IFC group and discussing the details associated with new changes.
Inter Fraternity Council Member - IFC oversees all the fraternities on CMU campus. Duties included reviewing rules within the fraternities and discussing which ones needed revision. Very involved in Greek activity life overview and action needed to make Greek life safe for all its members.
IFC, Vice President of External Affairs - Facilitated building and maintaining relationships with influential individuals and organizing events for the community. Coordinated Greek Clean the Street communication with CMU fraternities and sororities to help clean up our community around our campus. Was able to establish a team of over 300 fraternity and sorority members to successfully complete our mission while partnering with Mt. Pleasant Police and Fire Station.
IFC, Vice President of Marketing - Responsible for all media released for communication with fraternity. Coordinated efforts with other fraternity councils. Created flyers needed for fundraisers, Rush Week, Greek Week, and other events. Safeguarded that other fraternities’ social media followed established rules.
Volunteer - Churches: Provided the Homeless with a place to stay needed assistance to watch over them on location with the Homeless from 10pm to 3am to make sure they were taken care of during the night. Habitat for Humanity: Organized the inside/outside of the store to clean the areas and make the appearance more welcoming.
References
- Cinthya Rodriguez, Assistant General Manager, Glowzone, (714) 722-2264
- Brittany Jensen, Assistant Director of Retail, CMU Dining, (989) 588-1304
- Patricia Lam, Operational Manager, Sky Zone, (714) 837-5281
Timeline
Team Leader
STARBUCKS CMU
02.2021 - 05.2023
Sales/Events/Operational Manager
Glowzone
02.2017 - 10.2018
Operational/Sales Manager
Skyzone
01.2015 - 02.2017
Bachelor of Science - Neuroscience and Psychology
CENTRAL MICHIGAN UNIVERSITY