Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Taylor

Nashville,TN

Summary

Experienced level headed people leader with a proven track record of resilience and leading through change. Adept at developing team performance and operational excellence. History of driving growth through strategic planning and effective coaching. Skilled relationship manager fostering collaboration and creative problem solving while maintaining team motivation with clear direction. Effective communicator and activator dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and protect the employee experience while enriching clients lives through technology.

Overview

14
14
years of professional experience

Work History

Home Services Experience Assistant Manager

Best Buy, Geek Squad
06.2019 - Current

Leading a team in a hybrid work environment across multiple channels.

Upwards of 50 direct reports

  • Conducted regular reviews with Agents to develop and manage/coach/train/close performance gaps.
  • Conducted performance appraisals and makes pay recommendations.
  • Performed Ride-a-longs to ensure SOP execution and positively impacts client loyalty and helps employees deliver operational effectiveness while growing the business.
  • Ensured safety procedures are communicated proactively and followed by Agents.
  • Assisted with delivery and installation of products as needed to support Agents.
  • Actively supported Agents in individual and group environments though developmental training, certifications, onboarding and increased proficiencies of team.
  • Coached and motivated team to contribute to positive engagement. for themselves and the team
  • Ensured Agents are maintaining and using approved tools in a safe manner, following all safety guidelines. Communication
  • Communicated and executed Best Buy and Geek Squad Strategies within their area.
  • Created consistency in service execution – ultimately protects and grows brand internally and externally.
  • Provide teachable point-of-view for new processes, procedures, business segments, and areas of focus.
  • Develop and maintain pertinent partnerships (such as Retail) in support of driving business results and improving client experience.

Business Analysis

  • Controls costs and delivers productivity goals by monitoring, analyzing business trends, and results on a daily, weekly, monthly basis.
  • Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.
  • Validates inventory management processes are followed to minimize shrink and ensure proper level of inventory.
  • Validates appropriate profiles in routing system including skillsets, efficiencies and capacity.

Deputy Field Marshall (Temporary)

Best Buy, Geek Squad
09.2018 - 06.2019
  • Create consistency in service fulfillment execution – ultimately protect and grow the brand.
  • Work with District and Market Leadership in controlling costs and delivering productivity goals by monitoring and analyzing business trends/results on a daily, weekly and monthly basis.
  • Develop action plans to overcome performance gaps
  • Teach and coach district and store personnel on effective sales-fulfillment practices.
  • Actively participate in Ride-a-longs to ensure SOP execution and operational effectiveness to positively impact client loyalty and grow the business.
  • Managing the complexities of a highly mobile workforce (including in home services, scheduling, client satisfaction, productivity) while teaching, coaching, and enforcing store and on-site SOP
  • Manage escalations and communicates with store management, dispatch, district partners and corporate on customer issues.
  • Control costs and delivering productivity goals by monitoring and analyzing business trends and results
  • Evaluate and develop employee business performance through coaching, training, career counseling, goals

Geek Squad Home Theater Double Agent

Best Buy, Geek Squad
04.2010 - 09.2018

Enriched Lives through Technology

  • Provide a seamless customer experience by advising and fulfilling on lifestyle recommendations regarding products and services
  • Maintain phone and in-person contact with customers to reveal diagnostic discoveries and make recommendations
  • Provide feedback, coaching and training to Best Buy store teams
  • Provide a variety of fulfillment duties including delivery, installation, integration, networking and troubleshooting consumer electronics devices
  • Take the lead on two-person jobs and perform other work alone
  • Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines

Education

High School Diploma -

Katella High School
Anaheim, CA
2004

Some College (No Degree) - History/Criminal Justice/Music Business

Santiago Canyon College
Orange, CA

Skills

  • People Leader
  • Coaching and development
  • Relationship management
  • Strategic Planning
  • Data Analysis
  • Social Self Awareness
  • Staff Training and Development
  • Project Management
  • Recruitment and hiring
  • Team motivation
  • Change Leadership
  • Sales Growth
  • Operations Management
  • Adaptable

Timeline

Home Services Experience Assistant Manager

Best Buy, Geek Squad
06.2019 - Current

Deputy Field Marshall (Temporary)

Best Buy, Geek Squad
09.2018 - 06.2019

Geek Squad Home Theater Double Agent

Best Buy, Geek Squad
04.2010 - 09.2018

High School Diploma -

Katella High School

Some College (No Degree) - History/Criminal Justice/Music Business

Santiago Canyon College
Luke Taylor