Luke Texeira
Stroudsburg,Pennsylvania (United States)
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
10
10
years of professional experience
Work History
Bartender/Bar Manager
Barley Creek Brewing Company
10.2020 - Current
- Budget management- efficiently correlate our orders to weekly sales and projected sales
- POS proficiency- navigate our operating systems to reflect accurate order tracking and cash handling
- Menu design- construct a cocktail menu to increase beverage sales and handcuff to business model of growing at a minimum of 2% year over year
- Sales team training coordinator- produce a training program to elevate our front of house staff on the art of increasing sales production
- Beverage inventory management- eliminated manual entry and paperwork.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Manager/Head Of Security
Philly Pub (VVIS Inc.)
08.2014 - Current
- In Store Training Coordinator for all material to assure compliance with Pennsylvania Liquor Control Board
- Determined security policies and procedures
- Risk Management- establish surveillance systems and emergency response planning
- Emergency Response Drill Leadership- increased staff emergency preparedness through strategic coordination of response drills, achieving 100% compliance rate.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed team schedules to provide effective security coverage for building needs.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
General Manager/Assistant General Manager/Kitchen Manager
Red Robin (Lehigh Valley Restaurant Group)
07.2015 - 10.2020
- Planning and strategy- develop and implement long-term strategies to achieve the company's goal.
- Set goals for my team based on the headquarters' strategic plan
- Performance analysis- monitor individual performance, identify areas for improvement, and make data-driven decisions
- Finances- build weekly detailed reports of our store's Net Income By Occupancy (NIBO) which was based on 5 criteria: Food Cost, Beverage Cost, Labor, Repair & Maintenance, and DOE (Direct Operating Expense)
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Presidents Advisory board- one of seven selected members to a board of consultants to work hand in hand with the president/CEO and CFO of our twenty-one location operating group.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
Education
High School Diploma -
Pius X High School
Bangor, PAEast Stroudsburg University
Skills
- Strong multitasking
- Complex Problem-Solving
- Engaging personality
- Customer service expertise
- Highly reliable
- Patience and Tolerance
- Team player attitude
- Clear and effective communication
Timeline
Bartender/Bar Manager
Barley Creek Brewing Company
10.2020 - Current
General Manager/Assistant General Manager/Kitchen Manager
Red Robin (Lehigh Valley Restaurant Group)
07.2015 - 10.2020
Manager/Head Of Security
Philly Pub (VVIS Inc.)
08.2014 - Current
East Stroudsburg University
High School Diploma -
Pius X High School
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