LUKE THOMAS

Torrance,CA

Summary

Analytical Business Management professional with extensive experience in automotive logistics, fleet operations, and financial services. Proven track record in managing high-volume vehicle deliveries (100+ per quarter) and coordinating complex technical requirements across cross-functional teams. Expert in navigating CRM systems and financial dispute resolution, with a Bachelor’s degree in Business Management and prior experience within the American Honda Motor Co. ecosystem.

Overview

years of professional experience

Work History

Retail Specialist (Business Focus)

APPLE

Manhattan Beach, CA

07.2024 - Current

Sales and Service: Top five quarterly sales associate and thirty consecutive perfect NPS surveys
Forecasting & Pipeline Management: Analyze customer needs to generate 50+ business introductions per quarter, connecting corporate clients with specialized hardware solutions.
Collaborative Strategy: Partner with Leadership and Experts to gather data-driven feedback, improving daily operations and team growth metrics.

Senior Field Specialist (Logistics & Quality)

RIVIAN LLC

El Segundo, CA

10.2022 - 09.2024

Inventory Coordination: Managed end-to-end logistics for 100+ vehicle deliveries in Q4 2023, ensuring all units met strict quality control standards prior to final deployment.
Technical Problem Solving: Partnered with Sales and Service teams to troubleshoot and resolve hardware/software issues for non-responsive systems, mirroring the CVA requirement for port-repair coordination.
Process Management: Conducted rigorous pre-delivery inspections and managed "last-minute" fleet adjustments, demonstrating the detail-oriented nature required for Model Year Build Out schedules.
High-Stake Operations: Secured and delivered vehicles for high-profile marketing events and VIP clientele, requiring precise timing and cross-departmental communication.

Customer Service Representative (Level II)

HONDA FINANCIAL SERVICES

Cypress, CA

08.2021 - 10.2022

Financial Administration: Managed complex account inquiries including lease structures and payment reconciliations; directly applicable to CVA responsibilities involving lease deductions and imputed income disputes.
Rapid Advancement: Promoted twice within 12 months for demonstrating superior organizational skills and an ability to handle high-level technical support for internal colleagues.
Reporting & Compliance: Achieved 15+ perfect NPS scores by maintaining extreme accuracy in financial records and customer data management.

Education

Bachelor of Science - Business Management

CAL STATE UNIVERSITY, DOMINGUEZ HILLS

Carson, CA

12.2022

Skills

Software: CRM (Salesforce), AWS, Microsoft Excel (Data Analysis), Business Operations Tools

Relevant Skills: Vehicle Inspection, Quality Control, Lease/Finance Payment Reconciliation, Inventory Forecasting

CORE COMPETENCIES

Fleet & Inventory Logistics: Coordinating vehicle movements, port repairs, and mass production delivery schedules.
Operational Analysis: Forecasting inventory needs, managing lease returns, and reconciling payment processing.
Cross-Functional Coordination: Acting as a primary liaison between Service, Marketing, and Sales to meet business goals.
Technical Systems: Salesforce (CRM), AWS, Business Operations Software, and advanced Technical Troubleshooting.

Timeline