Luke Thompson
New River,AZ
Summary
Versatile and results-driven professional with extensive experience at Emergency Plumbing LLC and the US Army, showcasing exceptional diagnostic testing and communication skills. Excelled in leadership roles, significantly enhancing team efficiency and client satisfaction. Proven ability in multitasking and problem-solving, with a commitment to maintaining cutting-edge technical knowledge and achieving cost savings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Technician
Emergency plumbing llc
Phoenix, AZ
04.2023 - Current
- Assisted junior technicians in resolving complex technical problems.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Analyzed customer requirements to determine appropriate solutions.
- Identified areas where improvements could be made in terms of system efficiency or cost savings.
- Maintained up-to-date knowledge of current technology trends.
- Managed multiple projects simultaneously while meeting deadlines.
- Managed quality control and maintained high level of customer satisfaction.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Trained new employees on company policies, job duties, and performance expectations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Office Manager
Emergency Plumbing LLC
Phoenix, AZ
04.2023 - Current
- Reviewed files and records to obtain information and respond to requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed payroll accurately ensuring all employees were paid on time.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Combat Medic (68W)
US Army
Anchorage, AK
06.2019 - 04.2023
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Identified training needs for staff members and developed appropriate programs.
- Implemented effective communication protocols within the organization.
- Fostered a positive work environment by recognizing individual achievements.
- Monitored workflow processes and identified areas of improvement.
- Trained new Soldiers on Standard Operating procedures, job duties, and performance expectations.
- Managed team of 12 employees, ensuring high productivity and quality standards were met.
- Trained military personnel in first aid, CPR, and other critical lifesaving skills.
Service Plumber
Emergency Plumbing LLC
Scottsdale , AZ
06.2017 - 06.2019
- Provided customers with information about product warranties and guarantees.
- Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.
- Completed walk-throughs of completed systems to verify code adherence.
- Examined and diagnosed plumbing systems to identify problems and develop solutions.
- Estimated time and material costs to include in project plans.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Maintained a clean work area throughout each job site visit.
- Located and repaired leaks in water supply lines.
- Adhered to safety protocols when working with hazardous materials such as natural gas.
- Checked sewer lines for cracks or blockages using video cameras.
- Used power tools to create assemblies and sub-assemblies.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Installed, repaired, and replaced water heaters, faucets, toilets, pipes, and other fixtures.
Education
Multiple Leadership Courses - Organizational Leadership
Us Army
Anchorage, AK04-2023
EMT-B - Emergency Medicine
NREMT
San Antonio08-2019
Some College (No Degree) - Health Sciences
Embry-Riddle Aeronautical University
Daytona Beach, FLSkills
- Diagnostic testing
- Mechanical aptitude
- System maintenance
- Excellent communication
- Multitasking
- Teamwork and collaboration
- Problem-solving
Accomplishments
- While in the military, I received many awards and recognitions, and I was promoted much faster than my peers; these include
- Three Army Achievement Medals
- Two Army Commendation Medals (ARCOM)
- Graduated most courses I attended with in the top three or as the Distinguished Honor Grad
Certification
- EMT-B
- I am currently enrolled in getting my A12 (Sewer Drains and pipe laying) license
Affiliations
- I am very outdoorsy and enjoy a lot of activities outside
- Motocross/off-roading
- Camping and fishing
- Woodworking and other projects
Timeline
Lead Technician
Emergency plumbing llc
04.2023 - Current
Office Manager
Emergency Plumbing LLC
04.2023 - Current
Combat Medic (68W)
US Army
06.2019 - 04.2023
Service Plumber
Emergency Plumbing LLC
06.2017 - 06.2019
- EMT-B
- I am currently enrolled in getting my A12 (Sewer Drains and pipe laying) license
Multiple Leadership Courses - Organizational Leadership
Us Army
EMT-B - Emergency Medicine
NREMT
Some College (No Degree) - Health Sciences
Embry-Riddle Aeronautical University
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