Luke Torkelson
Minneapolis,MN
Summary
Knowledgeable IT leader passionate about developing talent and raising operational standards. A detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
IT Manager
Valleyfair
06.2020 - Current
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Oversaw IT department operations and training.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
System Administrator
Valleyfair
07.2018 - 06.2020
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
Branch Manager
American Family Insurance
11.2017 - 07.2018
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
Bachelor of Science - Music Production
McNally Smith College of Music
St. Paul, MN2023
Skills
- Excellent Communication
- Team Development
- Problem-Solving
- Budgeting
- Project Planning
- Department management
- Organizational Skills
- Technical Troubleshooting
- Time Management
Timeline
IT Manager
Valleyfair
06.2020 - Current
System Administrator
Valleyfair
07.2018 - 06.2020
Branch Manager
American Family Insurance
11.2017 - 07.2018
Bachelor of Science - Music Production
McNally Smith College of Music
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