Summary
Overview
Work History
Education
Skills
Timeline
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Luke Travis

Scotch Plains,NJ

Summary

Hardworking Shift Leader gifted at creating an outstanding customer experience and reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Smashburger
10.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced registers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • preformed general maintenance and repair of store equipment.
  • conducted nightly inventory of critical store items.
  • placed and stored deliveries ensuring all products were delivered correctly and entered into inventory.
  • completed ServSafe certification and ensured adherence to all food safety procedures.
  • worked with team members to build new and strengthen existing skillsets to optimize team performance.

Cook/Cashier

Smashburger
06.2019 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • routinely moved up to 50 pound boxes

Dishwasher

Fanwood Grille LLC
02.2018 - 01.2019
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • promptly cleaned kitchen and dishware to ensure smooth operation of foodservice.

Education

High School Diploma -

Scotch Plains-Fanwood High School
Scotch Plains, NJ
06.2019

Skills

  • Detail Oriented
  • Highly focused
  • Goal Oriented
  • Fast Learner
  • Unique problem solving capabilities
  • Works well with varying personality types

Timeline

Shift Supervisor

Smashburger
10.2021 - Current

Cook/Cashier

Smashburger
06.2019 - Current

Dishwasher

Fanwood Grille LLC
02.2018 - 01.2019

High School Diploma -

Scotch Plains-Fanwood High School

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Luke Travis